Scott, You're on track to my point (and if we need to take this to CF-Community.. No problem. I'll repost there).. However, doing what you say to do here (post to a more efficient tool for bug reporting) is really not much better than what's happening now. You'll post, then wait, and wait, and wait, and wait for someone else to SEE your post, and then for them to actually write and say "Oh yeah! Mee too!". Then wait, and wait, etc.. You get the point.
And Jesse has a point. Going to the doctor to say "I have pain.. fix it!" and then have the doctor ask "Where?", "Uhm.. I don't know.. But FIX IT!".. is not a constructive discussion. However, that's not what's happened here Jesse. Saying "You don't take the car back because the window's acting funny." is not even a fair comparison. (And again, I'm not slaying you here.. just clarifying.) This is more like.. The tires shake violently at irregular intervals, causing you to lose control of the vehicle. Then you have to pull over, stop the car, putter around for a while. Change the tires. Drive a little way to see if it worked. Then inch back onto the freeway and hope it doesn't happen again. Which of course it does.. Just when you think you're safe. Then you take it to the dealer, and they say "Well, if you give us a credit card, we'll take a look under the hood to see what's wrong. And if we don't agree it's with the car, we'll charge you a decent amount for our time." In the mean time, the car is carrying passengers that are paying for the ride, and I (the company) have just paid thousands of dollars for the car, and I (the driver) had to sell the company on this particular car. See my point? I, as well as others, have posted DETAILED information here, as well as on the forums, in messages to support, etc., to try and get to the bottom of this. All of it has been "try this.. try that", but nothing has squashed the bug. Now, are you saying that MM is unaware of the problems that I (and Dave, as well as others) are describing here? If that's the case, then SOMEONE isn't paying attention. Because I know for a FACT that many of us are having these problems. So if MM doesn't know about them, something is very much amiss. And, I am COMPLETELY willing to open up my system to MM and let them SEE what is happening. Unfortunately, it takes a production environment to break it, and being such, I can't wait for an hour to get to someone to have them look at the problem. I need to be able to call someone (unfortunately at the drop of a hat) and say "Ok.. Now! It's doing it NOW! Go look!" That's the only way -- otherwise my clients are dead in the water, and I'll lose more of them. I'll BE the guinea pig.. No problem! But I need the total responsiveness from MM to make it work. And I'm completely willing to share my experiences and solutions with the CF community, so that they can benefit from it. But.. (And there's ALWAYS a BIG BUT(T) somewhere! <grin>) Don't ask me for a credit card to do this. | -----Original Message----- | From: Scott Brader [mailto:[EMAIL PROTECTED]] | Sent: Tuesday, October 08, 2002 7:28 AM | To: CF-Talk | Subject: RE: LONG time CF Supporter - About ready to dump CF! | | | Before anyone else comments, yes, this probably should be a | cf-community topic now. | | Jesse, | I certainly see your point, however, as a developer and small | business owner, there are financial concerns that a large | organization like MM wouldn't understand. My business | _depends_ on my customers being able to trust what I tell | them. If I recommend a change to their | hardware/software/processes/etc. and they implement it, my | reputation is on the line. In that light, I am always _very_ | hesitant to recommend production software upgrades until they | have been through the wringer a while. | | My other problem is that, to report a possible bug, many | software companies expect you to essentially "put down a | deposit" before they will take your call. I, for one, simply | cannot afford to gamble that tech support is going to agree | that my issues are bugs until they get a lot of reports of | it. That is a financial risk for small businesses that are | struggling to survive in these economic times. | | Maybe if the software companies (and I'm not saying MM | doesn't, because I simply haven't checked) provided an | efficient tool for reporting possible bugs without requiring | the normal full tech support call and deposit, people would | be more likely to civilly report the bugs than vent on the forums. | | Thanks, | Scott | | Scott Brader | Prairie Software Development LLC | 101 East Sadd Street | PO Box 235 | North Prairie, WI 53153-0235 | | Phone: 262.392.9173 | Fax: 262.392.9174 | | Toll Free: 888.821.3427 | Mobile: 262.490.1376 | <http://www.prairiesoftdev.com> Amateurs practice until they get it right, Experts practice until they can't get it wrong. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Get the mailserver that powers this list at http://www.coolfusion.com
