At 10:04 AM 10/8/02 -0700, Lee Fuller wrote: >More money lost. > - Techs try forums, lists, even pay gurus to help find issue. >No go. > - Techs finally call MM. They ask for CC number. Tech cowers >and panics -- now > they have to go to management and ask for more $ to support >this beast.
Why pay a guru to solve it before you call MM? Why not go directly to source if you are paying anyway? This makes no sense to me. I'm all for free support (and I think MM should offer at least one free support call for each purchased copy when rolling out a new product like this) but let's face it, MM has to make money too. If you had to offer support to debug your customers code, you'd expect to be paid when it was their fault and not your servers, right? Added to this, if it is a chargable problem, I assume that MM will fix it and make sure it stays fixed before they charge you? Every other company that charges for their support does this. So worst case, you pay a few bucks to MM and the problem gets solved or they can't solve it, you don't get charged, and you move to another system. Surely your management is willing to pay in a guaranteed situation, since they already paid for gurus who couldn't solve it? I still think you should just go back to CF5 and be happy. If the developers on your server don't understand that .0 releases are buggy, then they shouldn't be developers. T ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
