Thane Sherrington wrote:
> 
> I'm all for 
> free support (and I think MM should offer at least one free support call 
> for each purchased copy when rolling out a new product like this)

Amen. Wasn't it $75 to open an incident? Up the price by $75 and give 
everybody one free incident. Same "real bug, no pay" rules apply.

Jochem

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