I am not as concerned with the quantity of horror stories, just the fact that so many of them are never addressed by the vendor. I think that speaks a ton about the Tech support (or lack thereof)
===================================== Douglas White group Manager mailto:[EMAIL PROTECTED] http://www.samcfug.org ===================================== ----- Original Message ----- From: "Dave Watts" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Monday, February 03, 2003 4:28 PM Subject: RE: MM Pricing Problem on CFMX for J2EE | > A quick perusal of just the MM forums will prove my | > point - so many install horror stories, most of them | > unanswered by MM. | > | > and, of course, after 8 months with no resolution in | > my own case, is enough for me to make the statement, | > and stand by it. | | The problem with anecdotal evidence is, well, it's anecdotal. Of course, if | you go to the forums, you'll see lots of horror stories - the same is true | for any product I can think of. I very rarely go to a vendor's support | forums and find everyone just posting how happy they are with everything. | The people who are happy don't bother to post about it. And of course, if | you have a bad experience with tech support, you're likely to generalize | that into the statement that "tech support sucks". | | Personally, as someone who's dealt with MM tech support frequently, as well | as lots of other vendors, I think they're not so bad. That's not to say that | I've been happy with every incident resolution, but to be honest, I can't | say that anyone else is any better. Unfortunately, tech support has gone | downhill quite a bit from its glory days - I remember getting phone | resolution for a WordPerfect issue where the guy spent hours on the phone | with me, debugging some silly problem that easily cost them more than they | ever made off of me. There's probably a lesson to be drawn from that. | | Dave Watts, CTO, Fig Leaf Software | http://www.figleaf.com/ | voice: (202) 797-5496 | fax: (202) 797-5444 | | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Structure your ColdFusion code with Fusebox. Get the official book at http://www.fusionauthority.com/bkinfo.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
