> As someone who's been on both sides of the tech support fence, I > don't think > Macromedia has any choice but to "use proper channels". It's not as simple > as reporting a bug based on second-hand information.
Does Macromedia have a CFMX Bug submission site? I would happy to submit any bugs in such a manner. Am not willing to give my credit card for Problems related to Macromedia Products. Joe Eugene > -----Original Message----- > From: Dave Watts [mailto:[EMAIL PROTECTED] > Sent: Tuesday, March 04, 2003 7:51 PM > To: CF-Talk > Subject: RE: ODBC Problems? > > > > BTW the "use proper channels" line is getting old. I > > don't think paying customers should have to pay even > > more just to make MM's bug tracking system work. Change > > the system so someone such as yourself can report a > > bug that you see on lists. The bottom line should be > > making the product the best it can be and NOT > > "following proper channels". > > As someone who's been on both sides of the tech support fence, I > don't think > Macromedia has any choice but to "use proper channels". It's not as simple > as reporting a bug based on second-hand information. What OS are they > running? What database are they running? What database driver? What patch > level? For anything beyond the most trivial problem, you need a > back-and-forth communication between the person having the > problem, and the > tech support person. It's as simple as that. > > Dave Watts, CTO, Fig Leaf Software > http://www.figleaf.com/ > voice: (202) 797-5496 > fax: (202) 797-5444 > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
