MM marketing employees frequently post to the effect that support along the line of installation is free, however will not acknowledge that the "channels" that when followed remain an exercise in frustration.
While you may post what are obvious bugs to a wish list, that is not in reality a bug tracking system. Most importantly, is that for the most part users that are trying to avail themselves of free installation support run up against a stone wall when trying to deal with a non-responsive support system. When you do get a reply from a support request, it will be 1. months late. 2. usually a canned response along the lines of "read the documentation." I know I am not alone when I express my own desire to spend no more unproductive time with broken software from MM, along with broken updates when there are tools that are available that are less expensive, more stable, with prompt, attentive support systems. ===================================== Douglas White group Manager mailto:[EMAIL PROTECTED] http://www.samcfug.org ===================================== ----- Original Message ----- From: "Mike Chambers" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Tuesday, March 04, 2003 8:38 PM Subject: Re: ODBC Problems? | Here you go. Sorry i didn't post it earlier: | | http://www.macromedia.com/support/email/wishform/ | | mike chambers | | [EMAIL PROTECTED] | | ----- Original Message ----- | From: "Joe Eugene" <[EMAIL PROTECTED]> | To: "CF-Talk" <[EMAIL PROTECTED]> | Sent: Tuesday, March 04, 2003 9:29 PM | Subject: RE: ODBC Problems? | | | > > As someone who's been on both sides of the tech support fence, I | > > don't think | > > Macromedia has any choice but to "use proper channels". It's not as | simple | > > as reporting a bug based on second-hand information. | > | > Does Macromedia have a CFMX Bug submission site? I would happy to | > submit any bugs in such a manner. Am not willing to give my credit | > card for Problems related to Macromedia Products. | | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
