> > > This list is becoming very clique-plagued. Unless you're > > > one of the inner circle on this list, its difficult to > > > get a question answered. I'm sorry about that because > > > it has been a wonderful resource over the last 3 years > > > as I learned about ColdFusion. > > > > I'm sorry that you feel this way. I don't really think > > it's an accurate statement. I do think that people tend > > to answer some questions before others, and install > > questions again are typically a bit more difficult. > > IMHO he made a very accurate statement. Those of you who are > among the most frequent posters on the list are infected with > an arrogance and rudeness that is beyond measure. Rarely do > you have anything to offer beyond belittling the one asking > for assistance. I would strongly recommend that if you do > not have anything positive to offer a fellow user, then just > delete the message and do not reply at all.
Well, for my own sake, as a frequent poster, I may be arrogant, but I don't think I'm ever rude beyond measure, so I'll assume that you're not directing your criticism at me. As far as that goes, you're a frequent poster on the list, and you don't seem especially rude either. I can think of a bunch of other frequent posters here, who I've never seen be rude or even arrogant. I would agree with your recommendation, though, about not replying if you don't have something positive or helpful. But, in all honesty, I think this list is a lot more friendly than most I've seen. > As one with quite bit of experience in building installar > packages with both WISE and InstallShield, it is a relative > no-brainer to build your install script to detect the > operating system, its current configuration, and then > offer a number of options for installation and configuraton > of your product. Software publishers do this quite often, > as a matter of fact. I agree that the CFMX installer could be better than it is. I don't know if I'd go so far as to say that an install script for any server product would ever be a no-brainer, though. > Instead they focus on installing server products on single > homed servers only, and make the configuration of a multi > homed server (one that hosts more than one web site) an > exercise in hacking. Yes, I agree that the installer should expose this configuration option. However, it's hardly an "exercise in hacking". It's an edit of one word in a single text file. > They encourage the admin to contact Tech Support, but > require a credit card, even for free install support. > This is a cheap shot, is unecessary, and is neglectful > of your customers. As a result, MM has gained a reputaton > of having a Tech Support department that sucks big time. Really? They seem about average to me. Who would you point to as an example of a good tech support department? > Those of you who are Macromedia customers should also > adopt a higher lever of respect for your fellow journeymen, > and can the arrarogant, belittling, and insulting replies > to those who are desperately seeking help with obviously > broken software. I would agree that we should all treat each other with more respect, on this list and elsewhere. I don't agree that the software is "obviously broken" - it's complex, and like any other complex product, some people will have problems and run into trouble through no fault of their own. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ voice: (202) 797-5496 fax: (202) 797-5444 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
