Yes, this indeed was the bug and I was able to correct is by updating a few records in the cuic database, restarting the services and syncing the users. So, now that I can log into CUIC and the user synchronization is working correctly I have stumbled onto another issue.
There are NO stock reports…the only reports I see as part of the application are the two Outbound reports. This system was an upgrade with DRS restore so I was expecting to see some reports and/or data. [cid:image003.png@01D06E14.1313CB50] One other note…this system is HA and when I log into CUIC on the Secondary Node I do not see any users synched. So, it is as if these two systems are now working independently of each other. The database replication looks good via RTMT. Thought? Michele From: Matthew Loraditch [mailto:mloradi...@heliontechnologies.com] Sent: Monday, March 30, 2015 11:22 AM To: Michele Russo (AM); cisco-voip@puck.nether.net Cc: Jeremy Rogers (AM) Subject: RE: UCCX and CUIC That is a bug you are hitting I believe. CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn’t stick: Identify users: run sql select * from Cuic_data:cuicuser Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' () Then restart the CUIC services. You need to update to SU1 or 10.6 for Fix. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_Template_H_shortcopy_UPDATED] Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Michele Russo (AM) Sent: Monday, March 30, 2015 10:55 AM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Cc: Jeremy Rogers (AM) Subject: [cisco-voip] UCCX and CUIC All, Question – hopefully an easy one. We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing. When I try to add a user to the Historical Reporting Capability View I get the below pop up message. Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages? I am hoping I just missed a step along the way. [cid:image002.png@01D06E13.8E148D90] Secondly – In RTMT I see two applications that are not resetting the statistics at the end of the night. So the numbers are just cumulative from the go live date. I am curious why this is only happening for 2 apps and not the rest. Thoughts?? Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com> itevomcid
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