What a company. They put me on hold right after they started taking calls.
This was 7am Central Time (5:00am where I live). They kept me on hold for
over an hour. I hung up and called back only to be told that the FRS 2.0
beta test slots were all gone. When I got to the office one of my coworkers
told me that he called at 5:30am our time and got registered in a couple of
minutes.
I called and asked for a supervisor so I could complain. The person I got
did not act like a supervisor and made it very clear that she really did not
care if I stayed on hold for a week (thanks Shelly).
Missing the beta exam is not really a big deal but wasting over an hour of
my time at 5:00am is a big deal to me. Unless I am mistaken they are the
only game in town for scheduling certification tests. It would be great if
Cisco would provide an alternative company for test scheduling.
If Sylvan Prometric puts you on hold do not wait very long!
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