This system of rules is one way to handle the conflicting viewpoint problem which I came up with.

In all cases, the intermediate steps and discussion leading up to the final result would be kept online, and would be as interesting to people following the story as the final result itself.

Trivial case:
0. if there is an obivous troll who, then reject its comments, and refute it if need be.

The more common case will be when there are are two reasonable people who both stick to their guns and refuse to see eye to eye on an issue. Then:

1. The editors should present both of them with each others point of view, restated by the editors in a neutral form (by then the editors should have quite a lot of practise doing this.) The ultimate hope in this stage is for a resolution to come from the two parties themselves.

2. if conflict still persists, then either do a "reductio ad absurbdam", which where the hope is that insisting on adding more depth to the discussion will force each party to consider their view more carefully. In this type of resolution, the whole issue is taken out of the realm of opinion and reduced to nothing more than fact. Then each side has the right to put as many facts as they want on the table, but both parties will not be allowed to draw any generalizations from it or insert anything resembling a conclusive opinion in the final article: the result will look like a tanlge of facts inside the elegant prose of an article, and it will be as visible as a scab on the surface of healthy skin. Obviously any discussion can go no furthur nor can it influence anybody once you have removed all generalizations and opinions. But this is the hidden "metabolic cost" of conflict, and so the result will be a desire to avoid all such behaviour in the future. When the issue has been considered calmly, then maybe the article would be cleaned up in the future by more disinterested authors.


One funny anecdote helps to illustrate the idea of stultifying your opposition. In the 1800s there was a run on the banks in San Francisco, and people were withdrawing their money from the banks due to rumours that a large bank was going to fail (and this cascade of events starting taking all kinds of banks down.) The local Wells Fargo bank manager saw a mob of men angrily asking to close their accounts, so he loaded up all the money in the vaults into a wheelbarrow and took it out front and declared "now gentlemen, I intend to pay everybody back in full, but I am going to count this money out exactly to make sure you won't be missing even a dime." So he started to count out dollars and cents, two or three times, all day, until most of the men just got bored and left. The result was that his bank was saved when others crashed.

That sounds to me like the perfect way to handle troll like behaviour. Take it to the extreme of rigour and let the trolls exhaust themselves expressing themselves in submitting facts--but do not allow them to express an opinion (since that is what the trolls are lacking...they do not have enough empathy to even deal politely with their opponents, much less understand them.) These two rules will be enough to handle most of the problems which arise. If not, then just adding more editors and authors to the discussion should reduce it to one of the two options mentioned above.


Hasan


From: "Larry Sanger" <[EMAIL PROTECTED]>
To: <[email protected]>
Subject: Re: [Citizendium-l] Editorial dispute resolution
Date: Mon, 16 Oct 2006 00:53:55 -0700

David Goodman gives us a typology of debates, which I found very
interesting.  He's right that we should bear in mind that these different
types of dispute might require different types of resolution, and that any
approach to dispute resolution should potentially be able to deal with all
of them as effectively as possible.

He also suggests that we should have what we called in Nupedia days
"articles in disagreement."  In other words, when there are different
approaches to the same issue, then we have "one or more scholarly articles
or books presenting their respective contentions."  We hashed this issue to
death in the early days of both Nupedia and Wikipedia, and I'm willing to do it again. (In fact, I can put my hands on some extended argumentation about
this pretty quickly, written last year, if you're interested.)  I will say
only this for now, that it's arbitrary which positions are to receive their
own articles, and it's arbitrary which *topics* receive biased treatment in
this way (should Republicans and Democrats, and the French ;-), have their
own articles about George W. Bush?).  And most importantly, this won't
result in an *encyclopedia* but instead a *partisan catalog of opinion*,
which is not what an encyclopedia is.

The neutrality policy, outlined here:

http://meta.wikimedia.org/w/index.php?title=Neutral_point_of_view--draft&old
id=756

is inconsistent with your proposed policy, by the way. And I've made this a
"Fundamental Policy"; see:

http://www.citizendium.org/fundamentals.html

I will explain this at length, but there is little chance that we will
abandon it as a policy.

======

Sarah Tuttle says the voting idea (which I didn't mean to say I supported,
by the way) is "an awful idea" or "in need of fairly strong refinement."
Speaking candidly, I agree, and Sarah's vivid example (of the meeting of the IAU that decided on the definition of "planet") illustrates one main problem
with it.  Even with a roomful of genius-level scientists you're still going
to be dealing with well-known socio-political dynamics of groups trying to
decide stuff by vote, you know, the stuff that got Socrates killed (right,
Nicolas?--inside joke).  So I have to say she's got an excellent point
there, Andy.

Sarah then suggests we use talk pages to give feedback.  It's not top-down
in the least, at least not if people share equal rights to edit the article.
But the problem is that the talk pages are where editorial disputes will
arise.

======

Sarah then raises a separate problem: "There are a limited number of
experts, and a relatively unlimited number of enthusiasts, many who are
exhausting. And many who contribute brilliantly. If what the experts must do is constantly sort these piles while not alienating the exhausting ones? ha.
It will be over."  I'm not sure of that.  We need to try it out and quickly
adopt some sensible guidelines for editor-author interaction.  We have
*declared* as fundamental project policy that editors will have the
authority to make content decisions--not to be exercised in a totally
peremptory way, but they *will* have that authority.  If you set down the
game rules in this way, I think a lot of people will be only too happy to
defer to people who understand fields better than they do.

I know this is certainly true in my case. For example, as a fiddle teacher,
I know I can say a lot about Irish traditional music that might be usable,
but I would be perfectly happy to defer to the likes of, say, Mick Moloney,
who is a true expert in the field.  And I don't think I'm at all unusual in
this willingness, either.  In fact, I much suspect that the shrill people
who demand total epistemic parity, so to speak, like Clay Shirky's
supporters, are actually in a minority online. It's only the fact that they
are so, er, talkative that makes them seem so common online.  I think we'll
discover that there are many, many more of another sort of person, who is
rather more modest, who really wants to make a positive contribution to a
collectively-created resource, and who would not be put out too much if
someone who understands a topic much better takes the trouble to correct him
or her.  That's how I'd feel, even if it meant that my work were completely
transformed--as long as I got some feedback explaining why, and as long as
it appeared the expert was open to true collaboration and dialogue. I mean,
then I could regard it as a learning experience.

If the doubt is that *experts* will be willing to collaborate with
*non-experts*, because it will be too exhausting to do that and not alienate
the non-experts, that's another thing.  I think we will attract the sort of
author who will not be as quickly alienated by editorial decisions as they
might on Wikipedia.  I mean, the Wikipedia community has a sense of
entitlement about their equal share of decisionmaking authority.  So if an
expert comes in and starts throwing his weight around, so to speak, they
often get upset.  Well, we can expect the dynamic here to be different
precisely because our members will have to endorse some fundamental
principles that require deference to expertise.

I also think that editors who would be inclined to be too peremptory with
authors will find the very idea of the Citizendium, in which editors and
authors are expected to work "shoulder-to-shoulder," ridiculous.  And if
they are abusive, or fail to explain why they revert the work of authors
(i.e., non-experts), they'll receive a warning; and if they don't change
their ways, they'll be excluded from the project.

===========

Anyway, none of this is to solve the problem of editorial disputes, but I've
gone on too long for this evening anyway.  I'll try to catch up more
tomorrow. I am intrigued by Göran Wallin's actual (if complicated) proposal for solving the problem. Seems like most of the rest of you are strenuously
denying that there is a problem to solve, or that the system shouldn't be
set up in such a way that this problem can occur.  But if the system is set
up according to the current plan, not only can it occur, it most certainly
will occur.  And then, as I said, when two people who are both editors of
the same article disagree irremediably about some question regarding the
article--and that can happen, David G., for two Communists working on the
"Communists on Communism" article, as everybody knows, and by golly, it's
*more* likely to happen among people in the same camp, isn't it--we *do*
need some procedure for solving it.

OK, I do want to respond to one suggestion, made by Paul Tanner. It is that
it's actually not so bad if it's the most stubborn of the Ph.D.s who end up
in charge of CZ, in the same way that it's the most stubborn of Wikipedians
who have ended up in charge of WP.  But I disagree.  The most stubborn are
the most motivated, and the most motivated are the most ideological, and the most ideological are not the best sources for an encyclopedia. I think this
is why people (on both Left and Right) find so much to complain about,
regarding the ideology of Wikipedia and its failure to follow its own
neutrality policy.  And I know I am not alone in this analysis, many others
have made it before.

--Larry


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