Ryan,
We get around this by setting a website address in the agent download
information section (Clean Access >> General Setup >> Agent Login). Then
we provide an EXE package that contains the agent files along with a
config XML file.
Dan Taube
Call Center Supervisor :: Associate IT Support
University Computer Help Desk :: Illinois State University
309-438-8985 [direct] :: 309-438-4357 [support]
[email protected]
On 8/12/2010 2:03 PM, Richter, Ryan wrote:
We recently upgraded to 4.7.2.
There is now an ActiveX/Java "Cisco NAC Download Facilitator" that attempts to
install the agent without having to download a file and install.
I like the concept, but the ActiveX plugin seems to fail on a number of
machines we've tested. Is there a way to disable the facilitator? My feeling is
that the old download/run installer method would make the process smoother at
this point.
I understand the old download/install becomes available when the facilitator fails, but
I'd rather not have something "fail" first as this could be confusing.
Thanks,
-Ryan
Ryan Richter
ResNet and Labs Services
IT Support Services
California State University, Chico
