On 06/08/07, Martin Straub <[EMAIL PROTECTED]> wrote: > > Well.... >
I do agree with your point. But it is not professionalism that I'd like to see, just a little more communication. It does seem that you've had more contact from them than some of us. I have avoided contacting OpenMoko directly because I do not want to add any strain to their already stretched resources by making them communicate individually with each worried customer. I expect(ed) any information that they knew and could tell us would be given to us as a whole. Justyn p.s. I received the following mail I assume was meant for the list: On 06/08/07, Mathew Davis <[EMAIL PROTECTED] > wrote: > > I wholeheartedly agree that simply complaining that we haven't got a > > handset yet or won't for a while is of no use. But the people effectively > > saying "stop whining and shut up" are tellingly not in the following > > situation that some of us do find ourselves in: > > > > * We ordered a phone weeks ago and have not been charged yet. > > * We have received no word whatsoever from OpenMoko that our order has, > > will or won't be accepted. > > * We worry about keeping the money free in our bank accounts so OpenMoko > > can use it at some point (if they do it could come out at any moment). > > * We suddenly find out, completely indirectly, that OpenMoko have > > apparently sold out of GTA01 phones. No word from the team saying "Sorry, > > we've sold out, so we can't get you a phone for a while, or at all" or > > "We're only not accepting new orders, so yours will still be shipped soon". > > Zip. > > > I agree that this is a huge problem that most certainly must be fixed. I > am sorry if my comments earlier felt condescedning. I was trying to direct > my comments to the people who are not in the above situation but still feel > the need to complain. > > So will we be charged? Will we get a GTA01 phone? It's a lot of money and > > we've been extremely patient. > > > > Let me make this crystal clear: I will NOT be annoyed or upset if I > > don't receive a handset for a long time. I'll cooperate and support OpenMoko > > all the way. > > > > But keep us informed! This total lack of clear communication is TOTALLY > > UNACCEPTABLE, and seems to be getting worse instead of better. I simply > > cannot accept that the web shop could not be used to contact us and tell us > > what will, or even MIGHT, be going to happen with our order. > > > > Or that Sean cannot spend just 5 mins every few days keeping the > > community updated - just on what he knows. > > > I also thought that Sean would have made a comment by now. I wonder why > he has not. So sorry if I have offended anyone it was not my intent. I > just wanted to cut out some of the people who had not ordered phone but > where complaining about the situation. > > Thanks, > Matt > > >
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