Hi, as a last resort i'm reporting publicly my problems regarding a broken-on-arrival battery from Truebox.com after i had ordered from them OpenMoko's FR, on August 2008.
I reported my problematic battery as soon as i got my hands on it, on late August-September on the following MLs: [1]: New battery semi-charged but not charging, is protection-circuit broken? [2]: Will a full discharge reset the battery-protection-circuit's CPU? I also communicated the problem with truebox and after running a script they provided me with, they accepted to replace my battery. Ever since, i sent many mails and received half as many replies, but no battery arrived. Once they claimed me that they had sent a battery but it was somehow never delivered to me. I asked them for some tracking id but never replied back about it. I'm including just a small fraction of my mail concerning this incident, below, as context. Currently, i'm still using my FR utilizing a Nokia-BL batter with 800mh, enough for just some hours of continuous operation. I would really appreciate any advice on how to procceed from now on. Sincerely Kostis Anagnostopoulos PS: I live in Greece, Crete, so i suppose that makes me an "endangered species", since i have not heard any other Moko-owner from Greece. [1] http://lists.openmoko.org/nabble.html#nabble-td795261 [2] http://lists.openmoko.org/nabble.html#nabble-td834341 ---------- Forwarded message ---------- From: ankostis <[EMAIL PROTECTED]> Date: Fri, Oct 31, 2008 at 2:41 PM Subject: Re: [Fwd: Re: Problem with new battery] To: Rob Wood <[EMAIL PROTECTED]>, [EMAIL PROTECTED] Please, I bought an FreeRunner OpenMoko device from TrueBox at the mid-of July and i received it on August 2008, but it had a broken battery. I described the problem initially at the openmoko mailling-lists: http://lists.openmoko.org/pipermail/support/2008-August/002388.html I reported the problem to TrueBox back on September the 1st, and then i was told by Rob Wood that you will send me a replacement battery. (i provide some context from older emails, below) I'm still waiting for my replacement-battery to arrive. The last mail i sent 3 days ago,went un-answered. Can you please give me an update on this item? Greetings, Kostis Anagnostopoulos On Tue, Sep 2, 2008 at 12:36 PM, Rob Wood <[EMAIL PROTECTED]> wrote: > Hi Kostis, > > It does look like there is a problem with your battery. We will post you a > replacement. > > Best regards, > > Rob On Thu, Oct 16, 2008 at 10:48 AM, Rob Wood <[EMAIL PROTECTED]> wrote: > A second one was sent when we "talked" last time. I guess it has not > arrived? > > Cheers > > Rob > > On Thu, Oct 2, 2008 at 1:33 PM, Rob Wood <[EMAIL PROTECTED]> wrote: > > > We will ship you another battery. Can you just confirm your FULL address in > the format that has the best chance of it being delivered:) On Wed, Oct 29, 2008 at 8:00 PM, ankostis <[EMAIL PROTECTED]> wrote: > Hi, Rob, > > i still have not received the battery, and it's been almost a month > since you send it. > It ussualy takes (approximately) a week for a normal package to arrive > from UK to Greece by Royal Mail. > > Can you check it one more time, please, > > Greetings, > Kostis _______________________________________________ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community