> > > > If I were in your position now - which I would not be!! I should be > shamed to admit that I have failed customers on more than one > occasion, but never over something as straight-forward as taking a > jiffy bag to the post office - I would now be thinking I need to pay > Fed Ex or someone £80 or more to get a battery to Greece within 24 or > 48 hours. > > Stroller. > > Or if you feel shipping batteries to Greece is unreliable/ not possible offer the customer a 10-15% discount on their next purchase from your store. Maybe something like that can be worked out even now and everyone can be happy.
Rakshat PS - in my market customers are encouraged via government campaigns to publicly air their grievances if there is no response from the seller so I dont find it odd if a problem/issue has been made public.
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