(At least now i got a reply!) Your reply raises 3 immediate issues:
1) If you were indeed willing to do business with me *before*, why then did you ignore my last 2+1 mails (see next issue), on Oct 31, Dec the 1st and Dec the 5th? 2) Since you claimed to have sent me already 1 battery and got lost, and after i had personally instructed you to choose a service with tracking capabilities from my country's postal-service, why did you choose to ignore that mail? [3] 3) How can you be so sure about whom to blame for the missed delivery of the battery? Why should it be a problem with my postal-service and not yours? How does that attitude imply your willing to do business with me? Ok, the money issue is not so important, but the failed-to-deliver support, it is, therefore i choose to go public with it. It is my attitude not to bargain or "blackmail" anyone to provide me with decent customer-support, therefore i choose *not* to warn you before sending this complaint mail, but provide you with enough "pings' to reply. I need to insist that it was *after* you repeatedly ignored my mails that i went public with this issue. I have been struggling with your services from September, and now it has been 3 months since then. Although that you state publicly that you choose not to do any more "business" with me, i hope that this mail will encourage you to stand-up to your promises to other OpenMoko adopters for the good of the community. Kostis Anagnostopoulos [3] My mail asking you to choose a service with tracking capabilities: ---------- Forwarded message ---------- From: ankostis <[EMAIL PROTECTED]> Date: Fri, Oct 31, 2008 at 3:34 PM Subject: Re: [Fwd: Re: Problem with new battery] To: Rob Wood <[EMAIL PROTECTED]> Hi Rob, i'm very sorry to hear that my problem has cost TrueBox 2 batteries, but i assure you that if i finally end-up with 2 batteries, i will send the spare one back to you, just as an appreciation of your attitude so far, Rob. Yet, at the moment, i have no battery at all! My Home address is: ... Greece My Job Address is: ... Greece You have succesfully sent me my FR at the second-one (job). If you choose that one, i would prefer that the packaging is small so as to avoid any complains on behalf of our support-staff. I don't mind waiting for 1-2 weeks or even more, but i would recommend that your postage-service does indeed provide for "package-tracking", in order to avoid any problems this time. (I know, for instance, that the Greek Post-Office provides tracking even for the cheapest of packagings) Thank you in Advance, Kostis Anagnostopoulos On Wed, Dec 10, 2008 at 4:05 PM, Customer Services <[EMAIL PROTECTED]> wrote: > Kostis > > It is a real shame that you consider bad mouthing us in public is good > practice. We have sent you 2 batteries that have not arrived entirely at our > cost, you claim you have not received them but we have no way to verify that > is the case. We cannot send batteries with tracking numbers as that > increases the cost 3 fold, we have done everything we can to rectify your > problem, we cannot be held responsible for courier/postal services in your > country. We get complains from customers who ask why we send packages that > must be signed for! Whatever we do as a company we cannot make everyone > happy, people have different opinions of what should be done. What I will > say is that we have many happy customers and your bad mouthing of us in > public when we have tried to resolve your problem is not acceptable and you > can take it from us now that we will no longer do business with you as an > individual because of that. > > ankostis wrote: > > Hi, > > as a last resort i'm reporting publicly my problems regarding a > broken-on-arrival battery from Truebox.com after i had ordered from > them OpenMoko's FR, on August 2008. > > I reported my problematic battery as soon as i got my hands on it, on > late August-September on the following MLs: > [1]: New battery semi-charged but not charging, is protection-circuit > broken? > [2]: Will a full discharge reset the battery-protection-circuit's CPU? > > I also communicated the problem with truebox and after running a > script they provided me with, > they accepted to replace my battery. > > Ever since, i sent many mails and received half as many replies, > but no battery arrived. > > Once they claimed me that they had sent a battery but it was somehow > never delivered to me. > I asked them for some tracking id but never replied back about it. > > > I'm including just a small fraction of my mail concerning this > incident, below, as context. > > Currently, i'm still using my FR utilizing a Nokia-BL batter with > 800mh, enough for just some hours of continuous operation. > I would really appreciate any advice on how to procceed from now on. > > Sincerely > Kostis Anagnostopoulos > > > PS: I live in Greece, Crete, so i suppose that makes me an "endangered > species", since i have not heard any other Moko-owner from Greece. > > > [1] http://lists.openmoko.org/nabble.html#nabble-td795261 > [2] http://lists.openmoko.org/nabble.html#nabble-td834341 > > > > > > > > > > > ---------- Forwarded message ---------- > > From: ankostis <[EMAIL PROTECTED]> > Date: Fri, Oct 31, 2008 at 2:41 PM > Subject: Re: [Fwd: Re: Problem with new battery] > To: Rob Wood <[EMAIL PROTECTED]>, [EMAIL PROTECTED] > > > Please, > > I bought an FreeRunner OpenMoko device from TrueBox at the mid-of July > and i received it on August 2008, > but it had a broken battery. > I described the problem initially at the openmoko mailling-lists: > > http://lists.openmoko.org/pipermail/support/2008-August/002388.html > > I reported the problem to TrueBox back on September the 1st, > and then i was told by Rob Wood that you will send me a replacement battery. > (i provide some context from older emails, below) > > I'm still waiting for my replacement-battery to arrive. > The last mail i sent 3 days ago,went un-answered. > > Can you please give me an update on this item? > > Greetings, > Kostis Anagnostopoulos > > > > On Tue, Sep 2, 2008 at 12:36 PM, Rob Wood <[EMAIL PROTECTED]> wrote: > > > Hi Kostis, > > It does look like there is a problem with your battery. We will post you a > replacement. > > Best regards, > > Rob > > > On Thu, Oct 16, 2008 at 10:48 AM, Rob Wood <[EMAIL PROTECTED]> wrote: > > > A second one was sent when we "talked" last time. I guess it has not > arrived? > > Cheers > > Rob > > On Thu, Oct 2, 2008 at 1:33 PM, Rob Wood <[EMAIL PROTECTED]> wrote: > > > We will ship you another battery. Can you just confirm your FULL address in > the format that has the best chance of it being delivered:) > > > On Wed, Oct 29, 2008 at 8:00 PM, ankostis <[EMAIL PROTECTED]> wrote: > > > Hi, Rob, > > i still have not received the battery, and it's been almost a month > since you send it. > It ussualy takes (approximately) a week for a normal package to arrive > from UK to Greece by Royal Mail. > > Can you check it one more time, please, > > Greetings, > Kostis > > > -- > -------------------------------------------------------------------- > Customer Services - TrueBox > https://www.truebox.co.uk/trueboxportal/index.php?wk=ContactUs > T: +44-845-508-3397 F: +44-190-826-8908 Time zone: London > Our helpline is open between 09:30 and 17:00 Monday to Friday. > SolutionTrax Ltd Registered in England: 4494022 Trading as TrueBox > Please note: Calls to our helpline may be monitored and or recorded > for training and security purposes. > _______________________________________________ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community