All this being said, Jeff...why the blank blank blank are you using symantec? Just curious...
Mike On 7/29/07, Jeff Wright <[EMAIL PROTECTED]> wrote: > > > So objective. Compare a real response to a hypothetical and sing the > > praises of what the hypothetical vendor might have done in some fantasy > > situation. > > Are you still sniffing the iPhone glue? These are both real situations, > neither is hypothetical, so what is your point? > > > I have read many happy reports from Mac owners where Apple provided > > service on the spot at the Apple store or air shipping a fixed machine > > in > > 48 hours. > > Bully for them; I would kill to get that response time from Apple. Did > any > of them get support on-site at *their* business or did they all conform to > Apple's "Schlep-it-Yourself" policy? > > > We have had recent reports on this List of Dell sending on-site techs > > who > > were totally clueless and unable to make even simple repairs. I read > > recently how Dell dragged their feet on a repair until the warrenty > > period ran out and then would not compelete the repair. > > Not my experience at all in over a decade of using Dell. Dell has stood > by > every repair ever made for my .org and *never* dragged its feet. > > Just to make my point, the other day I spent 4 hours on the phone with a > Dell support tech (who was located in Round Rock, TX, BTW) making sure > that > our tape autoloader wasn't the problem with our very slow backups, now > that > we upgraded to Backup Exec 11d. The technician was patient, courteous and > professional and ran every test possible just to rule out the possibility > of > it being the problem. The problem is with Symantec, of course, but I > wanted > to have that on record. Now, I get to go back to Symantec's support tech > *again,* not located in this country. > > Not that I have a problem with that per se, but sometimes, you can cut the > accent with a knife. > > > ************************************************************************ > * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== > * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== > * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name > * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST > * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L > * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress > * Need more help? Send mail to: [EMAIL PROTECTED] > ************************************************************************ > * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ > * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml > * Messages bearing the header "X-No-Archive: yes" will not be archived > ************************************************************************ > ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
