We have the same problem from time to time, but get much better service
here in the boonies. It's usually not in our house. They can test the
lines from the main office. I can test the lines at point of entry. Did
they do a line test? I know there's a minor short somewhere in the house
and will fix it one of these days [the new wire is in a box in the
dining room], and disconnecting service outside for a while fixes it.
Last time service was out, I knew it wasn't inside. They figured out
that the switch box a mile down the road had flooded [should be better
protected?].
Never reached a call center in India for Verizon DSL problems. Is this
something new?
At 10:01 PM -0400 9/8/09, Eric S. Sande wrote:
OK good. An hour is now down the tubes. Two hours later a rep,
American, calls me. "We will send a technician to your location to
troubleshoot this, our earliest appointment will be next Tuesday, and
someone will have to be home all day."
That's right, a week from now.
Average Joe here. Yes, this sounds very familiar, except in my case (with FiOS)
the telephone service was also affected. You are not alone.
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