On Sep 10, 2009, at 12:43 AM, Eric S. Sande wrote:
If my 81 year old mother has a DSL issue, is she calling India?
India does not have to be bad. One product I use, Quark XPress, used to have US support and it was famously terrible. New owners moved much of the company overseas and tech support is in India. Phones get answered promptly, the people answering do know the product and help is quick and effective. The support techs do come across as a bit snooty, but that may be more of a cultural difference. They really are helpful.
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