Did they do a line test?
Allegedly. But as I was all ready aware, the problem wasn't with
the line per se. I had clean dial tone and could establish a dial up
connection at 48-50 kbps, meaning that the line wasn't compromised.
I all ready knew it wasn't the router, since I have a second known
good unit on hand and it would not sync either.
This meant that the problem was sither 1) the jumper in the CO
to the DSLAM, 2) a bad port on the DSLAM, or 3) the DSLAM's
connection to the upstream ATM network (or the network itself)...
Eric,
A friend just posted this message about his DSL tonight:
"...Verizon then decreased my speed to 1megabit. I called back to
complain and reached a
lady who was only too happy to cut off my service if I didn't like the
$26/1megabit rate.
Then I found Verizon rates here:
http://www22.verizon.com/Residential/HighSpeedInternet/Plans/Plans.htm.
I called Verizon today and got in touch with a much nicer representative
than last time. He said those rates were for new customers only....but
he'd give them to me anyway. Further, he not only found a $15 credit I
should have been previously issued and re-issued it to my account but he
also retroactively refunded me 2 months of overbilling, based on the new
lower rate he was now enacting. So with one call today I saved somewhere
around $125, all told.
Persistence pays off. :-) "
I replied to him: You owe me a 50% finder's fee. That's $62.50.
I've had excellent results with local--more or less--Verizon CSRs.
They've been very helpful and generous with credits and offers. It pays
to be persistent, as my friend was.
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