On Jan 7, 2010, at 5:10 AM, Victor Subervi wrote:
The problem isn't on our end. The problem is that either the vendors
don't
use USPS or refuse to ship to the VI based on a set of rules someone
on top
arbitrarily set, usually based on rules copied from other companies!
I think they avoid USPS because it is unreliable and doesn't take
inquiries about lost mail seriously.
Last year they lost a registered letter I sent. Their inquiry number
had very long hold times and clueless employees. Their standard reply
was "we don't know, we'll call you back." But they never would call
back. I eventually gave up on them and had to pay late fees. USPS
could care less.
Some years ago I lost an UPS package. They too said "we'll call you
back" and they did. "Sorry, your package was run over by a truck.
We'll send you a check for its value." And they promptly did.
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