-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Warly wrote: | Ben Reser <[EMAIL PROTECTED]> writes: | | |>On Thu, Sep 05, 2002 at 07:53:44AM +0200, Warly wrote: |> |>>Of courses we have a big pb in bug reporting, processing and answering, and |>>of courses we have to do something. |> |>So stop saying "it's too much work" and start doing something. | | | Maybe I am unskilled and inefficient, but I change bugzilla to be separated | by package and not by release and I add a little mail interface. It must | not be enough, and when developer ask for a feature, I try to add it. |
Would it not be possible to merge Mandrakeexpert and bugzilla (I know this is probably a lot bigger than what it sounds like), but a good start would be 1)Send bugzilla report to mandrakeexpert (assuming it is either a case where the user needs some hand-holding in generating a good bug report, or where the "bug" is a configuration issue). 2)Send a mandrakeexpert request to bugzilla as a bug. Alan Shoemaker has been doing a valiant job at forwarding mandrakeexpert requests to cooker (Thanks Alan), but I am sure this could make things a bit better. I believe these two simple changes which start merging the sites could make a big difference. But in the end, someone (preferably non-devel) needs to go and sort bug reports etc, and answer the really trivial things (aka 'Mandrake employees are aware of this and are working on it' or 'Fixed in release XXXmdk') Of course, buttons which preinsert text (ala Mandrakeexpert) might be handy here. And for that to work, more cookers/mandrakeexperts need bugzilla write access. Maybe experts with a high average ranking need to be offered this to speed up adoption? I have (in the past, been too busy in this beta cycle) answered many bugzilla bugs (mainly samba stuff), but could not 'resolve' them since I didn't have write access. A bit wierd since abuot 1/3 of Mandrake's samba changelog is mine since 2.2.0! Buchan - -- |----------------Registered Linux User #182071-----------------| Buchan Milne Mechanical Engineer, Network Manager Cellphone * Work +27 82 472 2231 * +27 21 8828820x121 Stellenbosch Automotive Engineering http://www.cae.co.za GPG Key http://ranger.dnsalias.com/bgmilne.asc 1024D/60D204A7 2919 E232 5610 A038 87B1 72D6 AC92 BA50 60D2 04A7 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.7 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQE9d4/NrJK6UGDSBKcRAuLrAKDEO23xNioO0+kFkNR9NMgARkQEzgCguLFv k1RH5aKjyFzBaAWj/MlzON4= =K/ZN -----END PGP SIGNATURE-----
