Ben Reser <[EMAIL PROTECTED]> writes: > On Tue, Oct 01, 2002 at 06:56:05PM +0200, Guillaume Cottenceau wrote: > > What percentage of ppl respect the guidelines of the current > > version? It's useless to write such things. > > This is a rather specious argument. It's like saying. "Why don't we > just not ship or update man pages. What percentage of users actually > bother to read them?"
I think, far more than the cooker faq. > Nobody can read them and follow them if you don't update and publish > them. Agreed. But I don't feel it was better at the time I co-wrote it with Geoff. > The current FAQ says that it is published to the list monthly. I don't > remember the last time that was done. I'm not sure, regarding this issue, but I think it was asked and maybe admin forgot to do it, or didn't agree, or other ppl didn't agree. But I don't think it's a key point. > The current FAQ tells you to CC maintainers. Yet some Mandrake > employees don't like that. That's another problem. > Most of the FAQ has nothing to do with reporting bugs. It doesn't even > ask people to report the version of the package they are reporting. And > to get people to CC the right maintainer you're asking them to download > and install rpmmon. Putting up a small webscript to get this > information (as I've already done) would make it easier for people. I don't agree. There are some people who don't have a permanent net connection. > The harder you make it for people to do it the "right" way the far less > likely people are to do it the right way. Agreed. > You are very unlikely to get 100% compliance with anything you put up. > But every person that you do get to do it "right" will ease your > workload and make for a more relaxed environment on this list. Yep, the problem being when the percentage is very close to 0. I think that the few persons who are willing to respect the rules already "know" them because after all they are just plain logical rules. > Doesn't that make it worth the few minutes to fix the FAQ. Heck Leon > Brooks actually wrote one that I'm sure you can borrow some of it from. > > To improve on the FAQ I'd do the following: > > a) Get rid of the information on how to submit packages. Put a small > mention of it and point people to the RPM howto. Then make sure the > rpm howto has the correct information on submitting them in it. Most > users don't submit RPMs so the information is useless to them. > > b) Expand the explanation of how to make a good bug report. Explain how > to find out the version of the package that someone is running. Explain > not to reply to existing threads to start new ones. Explain how and > where to search for duplicate bugs. > > c) Actually post it on the list and link to it from everywhere. Hell > put it in the installer to give newbies something to read why they > install. I'll study your suggestions if/when I have time (of course, other mandrake employees are welcome to fix it but I'm unsure they want to do it). -- Guillaume Cottenceau - http://people.mandrakesoft.com/~gc/
