Ok Lets try it again on the right list Scott,
I have a customer that does not want her mail scanned for spam. Therefore I have set her setting in the customer.junkmail file to WARN. I got a call from the customer that she is not getting her sisters e-mail. Her sister sent her an e-mail message to her Juno address and CC her at our domain. I check the log files and saw that the message was received. I then checked the declude log file and saw that it failed NOABUSE, NOPOSTMASTER, REVDNS, and WEIGHT14 I then checked the spam directory and saw that the was indeed held. My question is why was the message held when the customer is set for WARN only in the customer.junkmail file. The header of the held message is listed below Lenny Bauman Received: from mail.hemc.net [63.69.63.49] by lrbcg.com with ESMTP (SMTPD32-7.06) id AC44C99018A; Fri, 15 Nov 2002 20:15:48 -0500 Received: from D336D211 (unverified [63.85.143.230]) by mail.hemc.net (Vircom SMTPRS 4.5.186) with SMTP id <[EMAIL PROTECTED]>; Fri, 15 Nov 2002 20:23:40 -0500 Message-ID: <001f01c28d0c$da3b2b70$0000a398@D336D211> From: "Sisters Email" <[EMAIL PROTECTED]> To: "Customer at juno" <[EMAIL PROTECTED]> Cc: "customer at our domail" <[EMAIL PROTECTED]> Subject: checking in Date: Fri, 15 Nov 2002 20:09:38 -0500 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_001C_01C28CE2.EDB4ECB0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2600.0000 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000 X-RBL-Warning: NOABUSE: Not supporting abuse@domain X-RBL-Warning: NOPOSTMASTER: Not supporting postmaster@domain X-RBL-Warning: REVDNS: This E-mail was sent from a mail server 63.69.63.49 with no reverse DNS entry. X-RBL-Warning: WEIGHT14: Weight of 14 reaches or exceeds the limit of 14. X-Declude-Sender: [EMAIL PROTECTED] [63.69.63.49] X-Note: This E-mail was scanned by LRBCG.COM, Inc. for spam. X-Note: Total spam weight of this E-mail is 14. --- [This E-mail scanned for viruses by LRBCG.COM, Inc.] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.