So first: we don't *have* have to have users@ list. This isn't about "apache way" at all, this is in response to several user inquiries asking for a user list to point them to.
Seems no one is looking forward to more email, but I'd be satisfied to have a users@ list from which we direct people over to SO, since some people don't yet know about SO and/or expect a mailing list when they go looking. The most important action item I think is to update the website, since right now we only list the dev, commits, and issues mailing lists listed, and a small note about the phonegap forum for user questions (and that was hard to find without grep-ing). -Michal On Tue, Apr 15, 2014 at 8:06 AM, Mike Billau <mike.bil...@gmail.com> wrote: > I think that between a users@ mailing list, a google group, an IRC room, > and StackOverflow, the best medium we can use to support our users is > StackOverflow. Joe makes great points about the benefits that StackOverflow > gives us that I don't see the other mediums providing. Sure the GG may be > searchable but not nearly as well as SO. Also, there are already a lot of > Cordova users helping each other out on SO (only 4 of the top 20 > "answerers" are on this list [1]) SO also will automatically switch > "phonegap" to "cordova" tag but still allow things like "phonegap-build" or > "phonegap-enterprise" or whatever - nothing against phonegap, this just > seems to be more inline with the "Apache Way" and would help Adobe support > find relevant issues to them while letting the the overall community work > on the more general support questions. > > If we have to have a users@, so be it, but we should make it a point to > answer all questions there with a link to the relevant Stack Overflow > answer. I think we should also be doing this on the google group too, but > I'll be the first to admit that I haven't been. > > Finally I know there is a lot of push back about "getting rid of / > encouraging less use of" the google group because a lot of people use it > and apparently get a lot of their issues fixed, however it seems like > either the majority of the questions never get answered, or they get > answered by a few users. We should maybe reach out to these power users and > explain to them the motivation behind trying to move all support off the GG > and into SO and encourage them to help with this transition. > > [1] http://stackoverflow.com/tags/cordova/topusers > > > On Mon, Apr 14, 2014 at 5:03 PM, Joe Bowser <bows...@gmail.com> wrote: > > > The reasons I prefer stack overflow to users lists are as follows: > > > > 1. Most of our users aren't skilled enough to get on or off of a users > list > > 2. Stack Overflow's structure keeps things more professional than the > > mailing list. Personal attacks get downvoted on SO > > 3. Stack Overflow has better searchibility than a users list. > > > > If we have to have one because of the much loathed "Apache Way", so be > > it, but I don't see it being nearly as helpful as SO. > > > > On Mon, Apr 14, 2014 at 1:15 PM, Andrew Grieve <agri...@chromium.org> > > wrote: > > > Most Apache projects have a users@ list for this purpose. Although SO > > often > > > yields better answers, I don't think it would hurt to have a > users@list. > > > > > > > > > On Fri, Apr 11, 2014 at 9:09 AM, Joe Bowser <bows...@gmail.com> wrote: > > > > > >> This is a dev list, not a support list. I would recommend > StackOverflow. > > >> On Apr 9, 2014 3:16 PM, "Andrew Grieve" <agri...@chromium.org> > wrote: > > >> > > >> > StackOverflow works really well as well. If it's a possible but in > the > > >> > framework or an Apache plugin though, this is the list :) > > >> > > > >> > > > >> > On Wed, Apr 9, 2014 at 6:21 AM, Ray Camden <rayca...@adobe.com> > > wrote: > > >> > > > >> > > I'd use the Google Group: > > >> > https://groups.google.com/forum/#!forum/phonegap > > >> > > ________________________________________ > > >> > > From: smo <s.la...@gmail.com> > > >> > > Sent: Wednesday, April 09, 2014 2:35 AM > > >> > > To: dev@cordova.apache.org > > >> > > Subject: support on phonegap/cordova? > > >> > > > > >> > > hi > > >> > > > > >> > > where must i post to get support on phonegap/cordova ios ? > > >> > > > > >> > > thanks > > >> > > > > >> > > > > >> > > > >> > > >
