On Tue, Apr 15, 2014 at 10:31 AM, Lisa Seacat DeLuca <[email protected]>wrote:
> Michal +1. > > 1. Create a user@ group that we use to encourage users to post questions > on SO. Well this is the question, isn't it :) Ian nails the root question as "How do I get help with Cordova?" with an answer other than "You need to ask about PhoneGap". But we seem to all agree that SO is better than users@. So: I'd just start with an update the website, and see what happens. If we find that we really do a need an ML (hey, we haven't so far), then we can reinvestigate. Is that fair? > 2. Update website to remove reference to PhoneGap Google Group and include > reference to the user@ mailing list > I'd leave a reference to the existing phonegap group, for those that want to search its history or whatnot. We just need a general section on the front page on how to find help/support and explain the primary source is SO. We could also start to try to direct traffic from the PG Group to SO, but I leave that to those that actually moderate that list to decide. > 3. remove the IRC #phonegap reference as well > I'm indifferent here. I suspect most folks who actually know how to use irc know how to find the channel ;) so maybe we don't need to refer to it. But I'm not opposed to calling out that we do have an irc channel, and I certainly wouldn't want to split audience across #phonegap and #cordova. > > Is everyone in agreement on this? Do we need to add an item to our > hangout agenda today to discuss further? > May as well mention it for those who are not caught up on email. I hope this won't need more than 3 minutes. > > > > Lisa Seacat DeLuca > Mobile Engineer | t: +415.787.4589 | > *[email protected]*<[email protected]>| | > *[email protected]* <[email protected]> | > *lisaseacat.com*<http://www.lisaseacat.com/>| [image: > follow @LisaSeacat on twitter] <http://www.twitter.com/LisaSeacat>| [image: > follow Lisa Seacat DeLuca on linkedin]<http://www.linkedin.com/in/lisaseacat> > > > > > > From: Michal Mocny <[email protected]> > To: dev <[email protected]> > Date: 04/15/2014 09:50 AM > Subject: Re: support on phonegap/cordova? > Sent by: [email protected] > ------------------------------ > > > > So first: we don't *have* have to have users@ list. This isn't about > "apache way" at all, this is in response to several user inquiries asking > for a user list to point them to. > > Seems no one is looking forward to more email, but I'd be satisfied to have > a users@ list from which we direct people over to SO, since some people > don't yet know about SO and/or expect a mailing list when they go looking. > > The most important action item I think is to update the website, since > right now we only list the dev, commits, and issues mailing lists listed, > and a small note about the phonegap forum for user questions (and that was > hard to find without grep-ing). > > -Michal > > > > > On Tue, Apr 15, 2014 at 8:06 AM, Mike Billau <[email protected]> > wrote: > > > I think that between a users@ mailing list, a google group, an IRC room, > > and StackOverflow, the best medium we can use to support our users is > > StackOverflow. Joe makes great points about the benefits that > StackOverflow > > gives us that I don't see the other mediums providing. Sure the GG may be > > searchable but not nearly as well as SO. Also, there are already a lot of > > Cordova users helping each other out on SO (only 4 of the top 20 > > "answerers" are on this list [1]) SO also will automatically switch > > "phonegap" to "cordova" tag but still allow things like "phonegap-build" > or > > "phonegap-enterprise" or whatever - nothing against phonegap, this just > > seems to be more inline with the "Apache Way" and would help Adobe > support > > find relevant issues to them while letting the the overall community work > > on the more general support questions. > > > > If we have to have a users@, so be it, but we should make it a point to > > answer all questions there with a link to the relevant Stack Overflow > > answer. I think we should also be doing this on the google group too, but > > I'll be the first to admit that I haven't been. > > > > Finally I know there is a lot of push back about "getting rid of / > > encouraging less use of" the google group because a lot of people use it > > and apparently get a lot of their issues fixed, however it seems like > > either the majority of the questions never get answered, or they get > > answered by a few users. We should maybe reach out to these power users > and > > explain to them the motivation behind trying to move all support off the > GG > > and into SO and encourage them to help with this transition. > > > > [1] http://stackoverflow.com/tags/cordova/topusers > > > > > > On Mon, Apr 14, 2014 at 5:03 PM, Joe Bowser <[email protected]> wrote: > > > > > The reasons I prefer stack overflow to users lists are as follows: > > > > > > 1. Most of our users aren't skilled enough to get on or off of a users > > list > > > 2. Stack Overflow's structure keeps things more professional than the > > > mailing list. Personal attacks get downvoted on SO > > > 3. Stack Overflow has better searchibility than a users list. > > > > > > If we have to have one because of the much loathed "Apache Way", so be > > > it, but I don't see it being nearly as helpful as SO. > > > > > > On Mon, Apr 14, 2014 at 1:15 PM, Andrew Grieve <[email protected]> > > > wrote: > > > > Most Apache projects have a users@ list for this purpose. Although > SO > > > often > > > > yields better answers, I don't think it would hurt to have a > > users@list. > > > > > > > > > > > > On Fri, Apr 11, 2014 at 9:09 AM, Joe Bowser <[email protected]> > wrote: > > > > > > > >> This is a dev list, not a support list. I would recommend > > StackOverflow. > > > >> On Apr 9, 2014 3:16 PM, "Andrew Grieve" <[email protected]> > > wrote: > > > >> > > > >> > StackOverflow works really well as well. If it's a possible but in > > the > > > >> > framework or an Apache plugin though, this is the list :) > > > >> > > > > >> > > > > >> > On Wed, Apr 9, 2014 at 6:21 AM, Ray Camden <[email protected]> > > > wrote: > > > >> > > > > >> > > I'd use the Google Group: > > > >> > https://groups.google.com/forum/#!forum/phonegap > > > >> > > ________________________________________ > > > >> > > From: smo <[email protected]> > > > >> > > Sent: Wednesday, April 09, 2014 2:35 AM > > > >> > > To: [email protected] > > > >> > > Subject: support on phonegap/cordova? > > > >> > > > > > >> > > hi > > > >> > > > > > >> > > where must i post to get support on phonegap/cordova ios ? > > > >> > > > > > >> > > thanks > > > >> > > > > > >> > > > > > >> > > > > >> > > > > > > >
