On Mon, 2006-08-21 at 09:40 -0700, Audrey Scully wrote:
> Hello,

> So, you might consider the educational community one of your (most?)
> important market segments. The fact that I never heard about Open
> Office in those four years indicates that your lead generation
> activities may not be reaching your audience. You may want to
> re-examine your approach and really focus on getting your message out
> there!

Education is an important market and it is the one I specialise in. I'm
based in the UK so getting to the USA is for me time consuming and
expensive although I have visited a couple of times. Just over a year
ago I attended NEA in Los Angeles with Adam Moore. We found people were
receptive to OOo and many of the teachers had never heard of it. We also
found the vast majority of people were receptive to paying a dollar for
an OOo disc to try it out so its possible to recover the media costs.
The cost of the booth is more of a problem and so is the travel and
accommodation. Following up leads and interest is also a problem since
there is no budget for this type of activity. Unless individuals pay out
of their own pocket, its not going to happen very much. 

> My advice is free;

As is mine and that of others. You can join the marketing education list
[EMAIL PROTECTED] Not a lot of traffic but friendly and
helpful people.

>  however, I also think you could get a lot of benefit from my
> company's products. Specifically, E-Myth Essentials
> (www.e-myth.com/eme) and Embark E-Learning: Marketing Course
> (www.e-myth.com/elearning). We have scholarship and discount programs
> so you can get these courses for practically nothing.

Businesses associated with OOo are essential to long-term
sustainability. However, you will probably find a certain amount of
suspicion about your motives in some quarters. Don't be discouraged as
the goal of promoting open source applications is more important than
the internal politics.
 
> Please let me know if this feedback was helpful to you, and if there
> is any way I can help. I believe in Open Office and I really want to
> see it take off! 

Until the marketing project has a budget, its not likely to be in a
position to purchase training for its members no matter how inexpensive
it is. Its not just the cost of the materials but whether members choose
to spend their time on the specific learning. They are volunteers so
they can choose to do whatever they want to do. Well they can be
prevented from doing things but they can't be made to do things. OSS
marketing tends to transfer through word of mouth networks and the fact
that barriers to obtaining the software are low. Vectors for making it
easier for OOo to spread have the potential to accelerate the process.
eg if the EU mandates the use of Open Documents or a recognised
educational qualification requires students to participate in the
community. It seems unlikely that things like media advertising, for
example, will figure very highly since its always likely to be
prohibitively expensive. Getting OOo into the news has the same effect
without the cost. 

In the education market, getting high schools to accept OOo as an
educational resource rather than as just another office technology tool
does work but it needs specialist knowledge and contacts in those
particular networks. Its longer term because it fundamentally educates
both students and teachers about the advantages of Open Source.
Education is long term and life changing. Training tends to be short
term and transient. We really should get to more education conferences
like NEA in the USA and BETT in the UK and give out thousands of OOo
discs to teachers, its relatively inexpensive and easy to do but still
too expensive for a project with no budget. For long term sustained
growth getting into the schools and influencing the leaders and IT
gate-keepers with an angle that makes the product professionally
irresistible is the magic bullet. Relying only on lower price when MS
heavily discount in schools and could end up making their products free
of cost is a less robust long term strategy. We need more volunteers
with specific knowledge and skills in vertical markets who also
understand the selling points of Open Source beyond price in those
markets. A strategy to recruit such people and support them in
developing sustainable businesses in those markets would be a direction
for strategic management but its not very likely to happen in the
current climate.

Ian
-- 
www.theINGOTS.org
www.schoolforge.org.uk
www.opendocumentfellowship.org

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