But, I think that the user who hasn't an apache account can't create
an issue in JIRA.

I don't think that is true, is it?  I think it is role-based: https://cwiki.apache.org/confluence/display/INFRA/Role+Based+JIRA+Authorization

It looks like any registered user (even non-committers) can create and link issues, add comments to issues, add attachments to issues.  Looks like it would work fine.

If Jira is linked to github issues, then users could create issues via github and the PPMC could track everything in Jira.

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