Hello All,
I am planning to schedule a discussion series on "Customer journey with an E-commerce." The following point can be discussed in these sessions: - The expectations of a customer while buying from an e-commerce v/s the expectation of a customer while buying from a brick and mortar store - Improving customer experience while buying from an e-commerce - Order life cycle and communicating with the customer during various order life cycle events - Role of mobile-first, omnichannel, buy online and pickup in store (BOPIS), buy online and return in store (BORIS) strategies in improving customer experience If anyone would like to a part of the discussion, please let me know. We can work out a suitable time for all the interested parties. Thanks Kind Regards, Arpit Mor ENTERPRISE QUALITY ENGINEER mobile: +91 9098005893 email: [email protected] *www.hotwax.co <http://www.hotwax.co/>*
