Hello All, Hope you are doing well.
We had the first discussion of the series and here is the recording of the discussion: https://youtu.be/prYuGbUJPPI In this video, Apache OFBiz community members explore the best ways to discuss Customer Journey with eCommerce Highlights of the conversation are: - Purpose of the series -- Understand the expectation of the customer while buying online -- Ways to improve the customer experience - Action plan for the discussion -- Order life cycle and communication -- Online and offline sales channels -- Customer retention and acquisition We will soon plan the second discussion of the series. Stay tuned!! Kind Regards, Arpit Mor ENTERPRISE QUALITY ENGINEER mobile: +91 9098005893 email: arpit....@hotwaxsystems.com *www.hotwax.co <http://www.hotwax.co/>* On Tue, Jan 19, 2021 at 10:24 AM Arpit Mor <arpit....@hotwaxsystems.com> wrote: > No worries Nicola, and thanks for the update. > > Hope to see you in future discussions. > > Kind Regards, > Arpit Mor > ENTERPRISE QUALITY ENGINEER > mobile: +91 9098005893 > email: arpit....@hotwaxsystems.com > *www.hotwax.co <http://www.hotwax.co/>* > > > On Mon, Jan 18, 2021 at 5:09 PM Nicola Mazzoni <nicola.mazz...@mpstyle.it> > wrote: > >> Sorry Arpit, tomorrow i'm with a client, i'm not able to participate... >> >> Il giorno lun 11 gen 2021 alle ore 15:15 Arpit Mor < >> arpit....@hotwaxsystems.com> ha scritto: >> >>> Thank you, everyone, for showing your interest. >>> >>> I propose to have the first discussion on *Tuesday, 19th January 2021*. >>> >>> Agenda: >>> >>> - Understand the purpose of the discussion >>> - Prepare line item and action plan >>> - (If time permits and the call isn't too long) Discuss the >>> expectations >>> of a customer while buying online vs offline >>> >>> Please find below the zoom meeting details – >>> Topic: Customer journey with an E-commerce >>> Date: 19th January 2021, 7:00 PM IST, 8:30 AM EST, 1:30 PM GMT >>> >>> Join Zoom Meeting >>> >>> https://us02web.zoom.us/j/83561778476?pwd=ZDFkSUhCUHVDWkpHVTFCdGF4YjVadz09 >>> >>> Meeting ID: 835 6177 8476 >>> Passcode: 493928 >>> >>> Hope to see you at the meeting. >>> >>> Thanks >>> >>> Kind Regards, >>> Arpit Mor >>> ENTERPRISE QUALITY ENGINEER >>> mobile: +91 9098005893 >>> email: arpit....@hotwaxsystems.com >>> *www.hotwax.co <http://www.hotwax.co/>* >>> >>> >>> On Mon, Jan 4, 2021 at 3:36 PM Devanshu Vyas <vyas.devansh...@gmail.com> >>> wrote: >>> >>> > +1 Aprit >>> > >>> > When do you think we can start this discussion series? >>> > >>> > Thanks & Regards, >>> > Devanshu Vyas. >>> > >>> > >>> > On Mon, Dec 28, 2020 at 1:58 PM Nicola Mazzoni < >>> nicola.mazz...@mpstyle.it> >>> > wrote: >>> > >>> > > +1 >>> > > >>> > > >>> > > Il giorno lun 28 dic 2020 alle ore 05:50 Pritam Kute < >>> > > pritam.k...@hotwaxsystems.com> ha scritto: >>> > > >>> > > > +1 Arpit. Count me in. >>> > > > >>> > > > Kind Regards, >>> > > > -- >>> > > > Pritam Kute >>> > > > >>> > > > >>> > > > On Sun, Dec 27, 2020 at 11:02 PM John Lee >>> <john....@bstar.us.invalid> >>> > > > wrote: >>> > > > >>> > > > > +1 >>> > > > > >>> > > > > I agree! Understanding the market and its expectation is crucial >>> to >>> > our >>> > > > > development of a product the market actually wants. >>> > > > > >>> > > > > John Lee >>> > > > > Engineering – Bright Star Controls >>> > > > > Office (626) 605-1188 >>> > > > > Direct (626) 605-1177 >>> > > > > Mobile – SMS (626) 365-7510 >>> > > > > >>> > > > > From: Arpit Mor >>> > > > > Sent: Saturday, December 26, 2020 10:41 PM >>> > > > > To: u...@ofbiz.apache.org; dev@ofbiz.apache.org >>> > > > > Subject: Customer journey with an E-commerce >>> > > > > >>> > > > > Hello All, >>> > > > > >>> > > > > >>> > > > > I am planning to schedule a discussion series on "Customer >>> journey >>> > with >>> > > > an >>> > > > > E-commerce." The following point can be discussed in these >>> sessions: >>> > > > > >>> > > > > - The expectations of a customer while buying from an >>> e-commerce >>> > v/s >>> > > > the >>> > > > > expectation of a customer while buying from a brick and mortar >>> > store >>> > > > > - Improving customer experience while buying from an >>> e-commerce >>> > > > > - Order life cycle and communicating with the customer during >>> > > various >>> > > > > order life cycle events >>> > > > > - Role of mobile-first, omnichannel, buy online and pickup in >>> > store >>> > > > > (BOPIS), buy online and return in store (BORIS) strategies in >>> > > > improving >>> > > > > customer experience >>> > > > > >>> > > > > If anyone would like to a part of the discussion, please let me >>> know. >>> > > We >>> > > > > can work out a suitable time for all the interested parties. >>> > > > > >>> > > > > >>> > > > > Thanks >>> > > > > >>> > > > > Kind Regards, >>> > > > > Arpit Mor >>> > > > > ENTERPRISE QUALITY ENGINEER >>> > > > > mobile: +91 9098005893 >>> > > > > email: arpit....@hotwaxsystems.com >>> > > > > *www.hotwax.co <http://www.hotwax.co/>* >>> > > > > >>> > > > > >>> > > > >>> > > >>> > > >>> > > -- >>> > > Nicola Mazzoni >>> > > >>> > > >>> > > *Mp Styl**e Srl* >>> > > via Meucci, 37 >>> > > 41019 Limidi di Soliera (MO) >>> > > T 059/684916 >>> > > M 347/9905529 >>> > > >>> > > www.mpstyle.it >>> > > >>> > >>> >> >> >> -- >> Nicola Mazzoni >> >> >> *Mp Styl**e Srl* >> via Meucci, 37 >> 41019 Limidi di Soliera (MO) >> T 059/684916 >> M 347/9905529 >> >> www.mpstyle.it >> >> >> >>
