Hi Tim:
Please see my comments in line:
Tim Ruppert wrote:
I won't dispute that there needs to be something in the system that better allows you to see whether or not emails are able to be sent - but are you really saying that, as someone who's focusing on users, if you put your email address, that you want to be notified on when orders are submitted, into the BCC field - for a silent copy of it (not the same as the To and CC), that you would want a customer's invalid email address to cause you not to be notified? That's the simple question here.
So the real problem is that when an order is placed, and the email
notification fails, someone else (presumably the store owner) will not
be notified of, what? The order? The order confirmation? The failed
email delivery? Seems to me that the email service isn't broken, the
process is.
The change you are suggesting will cause a false sense of security.
Since now someone is getting a "confirmation" via copy that this email
went out. How will the copied recipient(s) even know that the original
failed? What have I missed here?
What you seem to be doing is increasing the complexity of the send mail
code and introducing more potential points of failure.
I'll be happy to sit down and do a weeks worth of research into all of the
different mail sending programs - and how configurable they are as to this
particular issue - but please just start there. Is is better for the person
who's requesting that they get a silent copy of this email - to not get it
because of a user error?
I say, in this case yes. If the email didn't go through, then as far as
the sender is concerned, it did not get sent. In this case, the sender
should get a notification that the email failed. Hence my original
suggestion to modify the application.
There are too many people who don't use OFBiz for every part of their world -
and this is limiting to them in a big way. We can make this configurable on To
or CC, but since this isn't the bug or the fix that's provided - we can choose
to talk about that when someone makes another JIRA issue and we can discuss it
there.
Well, I wouldn't be so picky about all this except that someone has done
a really nice job changing the sendMail ECA all in the name of
validating HTML. Such a nice job, that I have to disable it to use the
sendMail service. So, all I'm suggesting is that when you make basic -
seemingly innocuous - changes like this, consider the possibility of any
unintended consequences.
Cheers,
Ruppert
--
Tim Ruppert
HotWax Media
http://www.hotwaxmedia.com
o:801.649.6594
f:801.649.6595
On Dec 25, 2009, at 3:44 PM, Ruth Hoffman wrote:
Hi Tim:
Where does the specification say that the existing OFBiz implementation is wrong? Where
does it say that a CC and/or BCC of an email should be sent using a separate
"connection"?
Regards,
Ruth
----------------------------------------------------
Find me on the web at http://www.myofbiz.com or Google keyword "myofbiz"
ruth.hoff...@myofbiz.com
Tim Ruppert wrote:
The email behavior is wrong by the simple specification of the way that the messages are supposed to be sent - this shouldn't even be disputed.
We need to fix out email sender to work the same way that email is supposed to work - we can do whatever we want to with the CSR application - but this is a no brainer and needs to be put into the project ASAP.
Cheers,
Ruppert
--
Tim Ruppert
HotWax Media
http://www.hotwaxmedia.com
o:801.649.6594
f:801.649.6595
On Dec 25, 2009, at 9:14 AM, Ruth Hoffman wrote:
Hi Pranay:
Perhaps you should change the way the CSR application works instead of changing
the email behavior? Maybe you could add some status indicators and status event
notifications (using a separate email) in the CSR application to track the
success or failure of an email notification. After all, that is why OFBiz keeps
track of email events and the status thereof, isn't it?
Regards,
Ruth
----------------------------------------------------
Find me on the web at http://www.myofbiz.com or Google keyword "myofbiz"
ruth.hoff...@myofbiz.com
Pranay Pandey wrote:
Hi Ruth,
Thanks for looking into it and replying.
I imagine a case where customer is asking for the status of his order to
Company CSR as he was successful in placing an order from ecommerce application
with a wrong email address, which was syntactically correct. But company didn't
receive any email because of email sending failure. I accept that there is a
way for CSR to go to the order manager and find the appropriate order but
usually CSR or Company executive logs in to the order manager only when they
receive an email for an order. Also the general behavior of mail client.
Also think of an organization where they don't want to login to the back office
application and they manage their order in other systems based on the order
email notifications. Then the only way to know about any order placed is the
email notification that company receives as a BCC receiver.
There may be other ways of handling this or as you said this can be a
configuration setting. I would love to hear community opinion on this.
Thanks & Regards
--
Pranay Pandey
HotWax Media | www.hotwaxmedia.com
Direct: +91 98260 35576
Ext: 442
Ruth Hoffman wrote:
But, I would think in the normal business setting, if the original failed for
some reason, you would not want to sent the BCC. Why send a copy if the
original failed?
Ruth
Pranay Pandey (JIRA) wrote:
[
https://issues.apache.org/jira/browse/OFBIZ-3379?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
]
Pranay Pandey updated OFBIZ-3379:
---------------------------------
Attachment: OFBIZ-3379.patch
Here is the patch for review.
Email sending process using one connection for To/CC/BCC causing issues
-----------------------------------------------------------------------
Key: OFBIZ-3379
URL: https://issues.apache.org/jira/browse/OFBIZ-3379
Project: OFBiz
Issue Type: Bug
Components: framework
Affects Versions: Release Branch 9.04, SVN trunk
Reporter: Pranay Pandey
Fix For: Release Branch 9.04, SVN trunk
Attachments: OFBIZ-3379.patch
Typically BCCs are handled via the sending mail client. That is, when the
client sees a BCC in an email, it will open up two connections to the mail
server, the first for the To/CC fields, the second for BCC fields, this way the
addresses are masked from the headers and there is that layer of anonymity that
BCC is used for.
What appears to be happening is that OFBiz is sending all of the information in
one connection to the mail server and having the mail server sort out the
details. So when sendTo encountering an invalid email, and then terminating the
remaining execution of the outgoing process and no email sent to BCC address
which is usually going to be a valid address from email settings for the
company.
The fix the issue, we need to send this via two connection to mail client.
