On Fri, 1 Feb 2013 07:09:24 -0500 Rob Weir <robw...@apache.org> wrote:
> As I've been reviewing the backlog of defect reports submitted by > users I notice a lot of them that are probably caused by the upgrade > profile corruption bug. I see reports of this on Twitter and > Facebook as well. Most users seem smart enough to uninstall and > reinstall. They've learned that from other programs. It is pretty > much the standard solution to crash problems -- uninstall and > reinstall and you'll be fine. > > But in our case, that doesn't fix anything, since the profile is not > removed when we uninstall. > > What if we added an option to delete the profile when uninstalling? > I've seen many programs that do that. It could be a page that says, > "Delete application profile and settings?" Default could be No, the > same behavior we have today. But this would give a far easier way for > users to recover from profile corruption. > I think it might be better to rename the old profile to .BAK (or something) even if the User believes it to have been deleted; that way, custom dictionaries etc will be preserved and can be recovered. It can happen that a long time user of OpenOffice can have customisation, but is not a technically informed user. -- Rory O'Farrell <ofarr...@iol.ie>
