Am 02/01/2013 01:19 PM, schrieb Rory O'Farrell:
On Fri, 1 Feb 2013 07:09:24 -0500
Rob Weir<robw...@apache.org> wrote:
As I've been reviewing the backlog of defect reports submitted by
users I notice a lot of them that are probably caused by the upgrade
profile corruption bug. I see reports of this on Twitter and
Facebook as well. Most users seem smart enough to uninstall and
reinstall. They've learned that from other programs. It is pretty
much the standard solution to crash problems -- uninstall and
reinstall and you'll be fine.
But in our case, that doesn't fix anything, since the profile is not
removed when we uninstall.
What if we added an option to delete the profile when uninstalling?
I've seen many programs that do that. It could be a page that says,
"Delete application profile and settings?" Default could be No, the
same behavior we have today. But this would give a far easier way for
users to recover from profile corruption.
I think it might be better to rename the old profile to .BAK (or something)
even if the User believes it to have been deleted; that way, custom
dictionaries etc will be preserved and can be recovered. It can happen that a
long time user of OpenOffice can have customisation, but is not a technically
informed user.
So, instead of a checkbox like:
Delete the user profile?
[ yes | no ]
I think we should both on the same wizard page:
What to do with your remaining user profile?
[ Delete | Rename | Leave as it is ]
However, a big +1 for the possibility to delete also the user profile
while uninstallation.
Marcus
