Hi again, Louis and Sophie-- OK, I will do a little mockup in the next few days and we'll see where we can go from here.
Sophie wrote: > Hi all, Louis, > Louis Suarez-Potts wrote: >> Hi all, >> >> As some of you know, we have our periodically updated and always >> useful to some contacts page, www/www/contact.html or >> http://www.openoffice.org/contact.html. >> >> Well, it's static HTML. Okay, but the problem is that when people >> send webmasters mail, they usually have only a few questions (same >> ones, over and over again) for which the same answers usually obtain. >> Sophie G. and I, along with Stefan, have patiently replied to most of >> these questions, usually with boilerplate. >> >> But there is really no reason why there should be a human involved at >> this point at all. Humans should only intervene, I suggest, when its >> needed. > > At least, all the mails containing the key word: registration, > registering, password, login, logon, servlet error containing > PasswordEdit, or the usual known insults ;) would remove half of the > traffic from the list. >> >> So my query: I would like to see if we can fully automate the >> responses to most of the queries. I can supply the boilerplate. And >> we could even localize the questions and answers (a better FAQ, say). >> > it would be great really. Yesterday for example, the list receive around > 20 mails, most of them with the same topic. >> >> For those queries that are not covered by the automations, then I'm >> happy to respond like a living human, which I've been assured I am. > > yes, I can assure that you are :) >> >> But I don't have the time and I cannot think of anyone else who does >> (Sophie, she tells me, has a life) to answer the same question, >> again, again, again. > > May be one day, the whole planet will know that you do not have to > register to download our product ;) > > Kind regards > Sophie > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > -- ============================================================ Kay Schenk ph: 530-898-5339 Applications Development and Enterprise Design CSU, Chico "I’m a visionary; I’m ahead of my time. Trouble is, I’m only about an hour and a half ahead." -- George Carlin --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
