Jeff, I got the same treatment when I was brand new to SME and simply asked if it used Squid. Instead of saying yes I got an arrogant lecture on Mitel only giving support to registered users who pay. I didn't think my question was really a support issue but more a feature inquiry. The tone of the message really turned me off to Mitel's support department. I love their produce but they really need to work on user relations and stop alienating them.
-----Original Message----- From: Jeff Coleman [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 24, 2002 3:45 AM To: 'Gordon Rowell' Cc: [EMAIL PROTECTED] Subject: RE: [e-smith-devinfo] 5.1 RC or Gold? Gordon, I am surprised at the tone of your messages. If you are implying that the $500 registration fee for becoming a Partner is what it takes to have good communications I am surprised. No one has put any pressure on you to perform, merely to communicate. And along the communications line I have an email from your sales representative Lynn Rockburn that is over a month old indicating she would call me in a few days to follow up on my interest in becoming a Mitel Partner. I proactively contacted Mitel and Mitel has let the issue flounder. IMHO, devinfo is not the place for flames and counseling. I made a polite inquiry as to progress and do not deserve a lecture on Mitel's corporate monetary issues in return. Part of becoming a Partner with a company is the belief that you will be treated as one. Thank you for taking the time away from development to tell me about your Partner programs. Please feel no further obligation to do so as I have already been ignored while trying to evaluate joining the Partner program. Respectfully, -Jeff Coleman -----Original Message----- From: Gordon Rowell [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 24, 2002 7:01 PM To: Jeff Coleman Cc: [EMAIL PROTECTED] Subject: Re: [e-smith-devinfo] 5.1 RC or Gold? On Wed, Jan 23, 2002 at 05:05:14PM -0700, Jeff Coleman <[EMAIL PROTECTED]> wrote: > [...] > Do you good folks at Mitel want to comment on the release of RC1 or a > Gold version? I know there are many issues involved but some of us in > the user community are also waiting to make decisions based upon release > status. > [...] >Additionally quoted from a response to Stewart Evans: >As you are no doubt aware, we provide support to our authorised partners >and their registered customers. If you would like to influence our >release timetable, you might like to consider becoming a partner. If you have a commercial requirement for a gold release, I would like to suggest you contact one of our authorized partners to register your server. Our partners will, quite naturally, have first access to our releases and you will also have access to the benefits of ServiceLink. If you are installing SME Servers for your clients, you might like to consider becoming a partner yourself to our mutual benefit. Registered servers fund further development. Thanks, Gordon -- Gordon Rowell [EMAIL PROTECTED] VP Engineering Network Server Solutions Group http://www.e-smith.com Mitel Networks Corporation http://www.mitel.com -- Please report bugs to [EMAIL PROTECTED] Please mail [EMAIL PROTECTED] (only) to discuss security issues Support for registered customers and partners to [EMAIL PROTECTED] To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org -- Please report bugs to [EMAIL PROTECTED] Please mail [EMAIL PROTECTED] (only) to discuss security issues Support for registered customers and partners to [EMAIL PROTECTED] To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archives by mail and http://www.mail-archive.com/devinfo%40lists.e-smith.org
