At 07:26 PM 9/24/00 -0400, you wrote:
>Hello,
>
> > As the number of domains registered "increase" so does the availability of
> > funds to have a 24x7 noc with front line technical support.
>
>Not exactly true. You do not know their business plan thus you do not know
>their plans for all the "funds" that they have. They may decide to purchase
The point was that as the "availability of funds" increases, and they may
decide to have a 24x7 noc. The point was not that they must buy a 24x7 noc
because the funds increase.
>OpenSRS is not a hosting company so that is a shady comparison. For one the
>gross money being made is completely different
>
>Hosting: 3000 domains at $20/mo = 3000 * 20 * 12 = $720 000/year
>OpenSRS 3000 domains at $10/year = 3000 * 10 = $30 000/year
The point was that at $90,000/margin a month a web hosting company could
have a 24x7 noc (and is quite the case, for many web hosting companies with
3,000 customers)
As a comparison, it would seem logical that at $240,000/margin a month
OpenSRS could have a 24x7 noc as well.
You basically took my example, found something that didn't relate (and
wasn't part of my point), and then pointed it out. That wasn't helpful.
>It is if it serves no purpose. What would be the point of having the 24/7
>coverage if it only gets used once or twice a month? (at the times not
>currently covered)
You are correct -- but who says that it won't be utilized? Perhaps they
could run a survey, run a beta test, or do some research on the topic?
If many RSPs are willing to buy a support contract, to have be available
after hours, then isn't that the option of the RSP?
> > Yes. However, if they register 200 domains, 2000 domains, or 20,000 domains
> > -- the infrastructure should change, eventhough their margin "per domain"
> > remains the same.
>
>That is a true statement in general. But I am not sure how that supports the
>idea of getting 24/7 support. My perspective is very simple. If there is a
>*need* for 24/7 support then I think OpenSRS should get it.
That's all I'm asking. I was hoping to field a discussion from people that
feel that it is necessary from their view point. (and OpenSRS too)
Instead we've heard:
====================
- Come on, let them have weekends off
- It will raise the $10 price if we ask for that
- I think the support guys are great -- I'm happy with the way it is
- Why have someone sit there all night and be bored to tears?
- If there is a need, OpenSRS would have implemented this already
>that since *it seems like they can afford it* they should.
You're missing the point. The point was not "hey, they should have this,
because they can afford to..."
The point was that it should be investigated if this is possible, (maybe
even with an extended hour support contract)
Hey -- this isn't a new concept in the industry! Many internet companies
offer "extended after hour" support contracts, and they are very
popular. OpenSRS should take a look at this as well.
>I believe this discussion should be focused on proving such a need as opposed
>to worrying about OpenSRS's finances. I am positive if they felt it was
>necessary we would not be having this discussion ;)
As per Ross Rader's quotation:
"In a lot of ways, our resellers define who we are. As a result, we act
very autonomic fashion - if the community says breathe, if you say build,
we build, etc. More simply, everything that we do and say is guided by our
customer."
TRANSLATION (in my opinion):
============================
If the majority of our resellers don't ask for a 24x7 noc, then there will
not be a 24x7 noc until such time that enough people inquire and ask for one.
-----
Suggesting that OpenSRS will magically put in a 24x7 noc when they can "get
by" with having a 24x7 pager isn't realistic.
They will most probably operate for as long as they can under the pager
system until such time that people complain enough to require a change.
My point is that in the interim, they may look at staffing a 24x7 noc, if
there is enough interest for resellers buying "extended after-hour support
contracts"
At a later time, it could be included as a freebie. In the meantime, it may
be a good option for some of us who need it now, and are willing to pay for it.
We compete on quality of service for domain registration, and as a result,
when our customer asks us a non-emergency question, we'd like to provide
them the answer on a Saturday night at 9pm.
However, we can't do that if our supplier is closed, and holds the answer
to a question that pertains to their system not functioning correctly.
