On 23-Sep-00 [EMAIL PROTECTED] wrote:
>>The OpenSRS technical team has received your request. You will typically
>>receive a response within 24 hours during the week, and up to 48 hours on
>>the weekend.
>
> Does everyone agree with the current method of OpenSRS support staff only
> on-call for emergencies during the weekends?
>
> Or do you think that full-time staff should be available to answer all
> queries, 7 days a week?
>
> I personally think this Monday-Friday work week isn't appropriate for an
> organization like OpenSRS.
>
> I'd consider purchasing a support contact for a reasonable fee in order to
> have my questions answered on a Saturday or Sunday that are "non-emergency".
>
> Comments?
My comment is: everyone quit blithering. The timeframes outlined
in their support autoresponders are high-balled big time. I have
never had an issue open with support for longer than a few hours.
I ran into a problem at 10pm saturday night and after following the
instructions on the emergency web page I had an email in my box in
under 10 minutes. We went back and forth via email for a while and
in the end it turned out to be a problem at the registry.
What's the problem?
You have people on this list wanting their peckers held while they top
up their RCU's at midnite on a saturday or because they can't install
Crypt::DES without 8X10 color glossies with circles and arrows and
a paragraph on the back explaining each one. (hint: "perl -eshell -MCPAN")
Try to get some "support" from NSOL or RCOM and then talk to me.
My 0.02
-mark
