Hello Bill,
Of course I mind if the system crashes and it does not get fixed for the next
12 hours.
I agree the system needs to be monitored and fixed in the event of any
crashes!
The point is that I do not need any personal support for 24/7. It was my
impression that emergency support is available at all times. (correct me if I
am wrong)
later
David
[EMAIL PROTECTED] wrote:
> > I disagree, the level of support has been more than satisfactory for me.
>
> So you don't mind it if the OpenSRS system crashes at midnight on Friday
> and it doesn't get fixed until someone comes in to work Monday morning,
> so you lose all of your business for 48 hours to another registrar whose
> system is up and running? This has happened before... not for a whole
> weekend, but for at least 12 hours.
>
> Also, from some of the other posts I have read, many people seem to think
> that the ones who work on the weekend *or* overnite (remember there is
> currently no support overnite either) are also the same ones who work
> during the day on the weekdays. I'm not sure where this thinking comes
> from but the way this works in business is your hire different people to
> work the different shifts.
--
Systematic Software
[EMAIL PROTECTED]
(513) 241 3331 ext. 9
http://www.systware.com
