Charles,
I think the point Taco is making is that you should have taken care of the
core business of domain registration and had this code working properly
before branching out into secure certificates and the various other TLDs.
RSP to RSP transfers, a better accounting system for charges against our
accounts, removal of domains from our lists once a client leaves us, whether
to another RSP or another Registrar, these are important to your base RSPS.
Secure certificates, probably not, as Equifax allows a retail of $99 to the
client. The other TLDs, maybe to a few RSPs, but I doubt that a majority is
interested.
Right now OpenSRS gives the impression of a chicken with it's head cut off,
running in all directions, but going nowhere.
We are not interested in anything but registering .com, .net and .org for
out clients. We prefer it to be as trouble free as possible, without
embarrassments, such as sending final notices to clients who no longer have
domains registered with us or clients who have emailed us to let the domain
expire and not send them additional emails.
Dance with those who brung you before looking for new partners.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Charles Daminato
Sent: Tuesday, March 27, 2001 2:59 PM
To: Taco Scargo; [EMAIL PROTECTED]
Subject: RE: domains transferred from OpenSRS still on Notification
reminder
Taco,
You have to bear in mind that other things are going on here. It's not like
we're taking in complaints and sitting on them. We're constantly improving,
building, adding, tweaking, and updating. Some priorities tend to slide,
get moved, shuffled, thought and re-thought.
12 months ago was a MUCH different OpenSRS than today. Some things for
better, some things for worse. Just last week we released an update of well
over 40 bugs that were fixed - some of these not minor. We've had major
architecture changes, and pushes from all over the community for this or
that feature. We can't do everything at once, and we are getting better at
filtering the information that comes in and getting a response back out to
you. While I don't have any personal experience with NSI, I do get the
impression that their communication and effectiveness in handling their
channel leaves a lot to be desired - I certainly hope we're not that bad,
even if you proclaim "yet".
As for me being an OpenSRS Product Manager - up until a week ago I was
concentrating primarily on ccTLD integrations, and was not fully involved in
the main core piece. I was also away last week, and am just getting fully
into all the documents and timetables and pieces here to be able to give
better answers myself. Please remember, while I am an employee of
Tucows/OpenSRS, I'm not "the voice" - I speak from what I know and try to be
as authoritative as possible WHEN I can. Scott Allan is the holder of
certain keys - but timelines are sometimes out of his control (Dev, QA,
etc).
I agree with what you're saying - you have heard us say it before, and we
have been delaying somethings - possible needlessly. But that's not to say
that we've done nothing in the interim :)
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: Taco Scargo [mailto:[EMAIL PROTECTED]]
> Sent: March 27, 2001 3:47 PM
> To: Charles Daminato; [EMAIL PROTECTED]
> Subject: Re: domains transferred from OpenSRS still on Notification
> reminder
> Importance: High
>
>
> Charles,
>
> How on earth do you dare to state 'we ARE aware of these problems, and we
> ARE doing something about it'.
> Even after 12 months of 'we ARE doing something about it' you haven't been
> able to fullfill the promises you made more than 12 months ago.
> I remember VERY well that Scott Allan stated that the RSP to RSP transfer
> would be implemented 'in the next release'. That OpenSRS promised a much
> better accounting of our credits and the domain years. No Chuck, I don't
> believe in OpenSRS' promises anymore. This is the last e-mail I am sending
> to this list about this subject. I think I have made my point,
> and I cannot
> imagine anyone not agreeing.
>
> One last comment: if you, as OpenSRS product manager, do not have the
> information .... who would ...
>
> With regards,
>
> Taco Scargo
> -
> ----- Original Message -----
> From: "Charles Daminato" <[EMAIL PROTECTED]>
> To: "Taco Scargo" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>
> Sent: Tuesday, March 27, 2001 9:28 PM
> Subject: RE: domains transferred from OpenSRS still on
> Notification reminder
>
>
> > Taco,
> >
> > I'd love to give you both a daily update and a correct estimate
> - although
> > at the moment I just don't have this information. We're attempting to
> > collate all the projects that are being worked on, including their
> > priorities and timelines, in a manner that can be offered for public
> > consumption.
> >
> > I can understand your frustration - but keep in mind that we
> ARE aware of
> > these problems, and we ARE doing something about it. It's far
> better than
> > blatantly ignoring your pleas.
> >
> > Things are being done, and a solution (and timeline) will be provided
> > shortly.
> >
> > Charles Daminato
> > OpenSRS Product Manager
> > Tucows Inc. - [EMAIL PROTECTED]
> >
>
>
