I agree it would be nice to keep a flow with the same person. However, if
you email someone who's on vacation - you're lost.
Or if they move into a different area of the company.
Or if they leave the company.
Or if they're sick.
We have a small team, and keeping all the elements in a discussion can
maintain the flow - all my crew are well versed and can handle most
scenarios. If they get lost in a thread, their coworkers are not far away
to assist.
If we had a team of 30 people, it would be more difficult... As we get
larger it's going to be more and more difficult to maintain that
'personal' touch :)
"Jo Shea, founder, kanggah.com" wrote:
>
> I like that you assign ticket numbers to inquiries, but the responses all
> seem to come addressed from [EMAIL PROTECTED], no matter who answers. It
> would be nice to be able to reply back and have my note reach the SAME
> person who already knows what is going on. When different people are
> answering, no one seems to get the full picture. By the same token, I
> received an unsigned response this morning, so that makes it even harder to
> communicate back to the same preson.
>
> Jo Shea
> Danjo Creations
--
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
