> I like that you assign ticket numbers to inquiries, but the responses all
> seem to come addressed from [EMAIL PROTECTED], no matter who answers. It
> would be nice to be able to reply back and have my note reach the SAME
Actually that is how a trouble ticketing system should work... Your reply
should go back into the tracking system, and be attached to the existing
thread for the ticket number. Then the technician assigned to that ticket
should respond to the reply. If they are unavailable, the complete history
is right there, all linked together.
> person who already knows what is going on. When different people are
> answering, no one seems to get the full picture. By the same token, I
It sounds like the system is not properly set up, or the tech is not
reviewing the history...
