Yes, I have to agree, the support has been awesome! The team's dedication is
very much appreciated.
Believe me, I know how bad it could be - By contrast, here's the scoop with
one of the hosts we are working with on a customer account. The Moral here
is when you have a site design client who already has a host, make a strong
suggestion that they switch over to a host you recommend!
Technical question posed in April, and resent 5 or so times since - still no
satisfactory response. Answers varied from misinformation to we'll get back
to you.
At least 3 other inquiries, also resent, unanswered without so much as
confirmation that they were received.
Features listed as being included in the package (and so being paid for),
but are actually still coming soon...6 months later.
Request for installation of shopping cart (a chargeable add-on) 5 months ago
never done. Don't they want the money?
A feature disabled without any type of notice to the customer - that was a
script that was IN USE on the site.
Customer never provided with the username&password for the domain name.
Request for same left on voicemail 2 days ago awaiting response. Since
they're on OpenSRS, my next step will be to contact compliance.
PS: This is not a request for you all to spam me with your hosting
accounts - Please don't.
Jo Shea
Small Biz WebHosting Directory and Reviews
http://www.danjocreations.com/hosts
-----Original Message-----
Anyways the support response, i feel is much faster than many registrars
(may be most)! If possible keep that up. I do not mind the price difference
that much till we are sure that there is someone at the other end who
responds. But that must be retained.
Regards
Abhishek
