At 11:19 AM -0500 3/4/08, Todd Zaki Warfel wrote: >On Mar 4, 2008, at 10:59 AM, Elizabeth Buie wrote:
>Whether we like it or not, and personally I don't really >like it, the reality is that these people are doing usability work >and it's rather common. I agree. But that doesn't make them usability professionals. >>Then would you mind explaining what you had in mind when you said >>that a design was less usable but more satisfying? Help me out here. > > >Can't. Satisfaction is included in my definition of usability. Let me repeat. YOU said that a design was more satisfying but less usable. How do you reconcile that discrepancy? I am perfectly willing to agree that a design can be both more satisfying and less usable, if the efficiency and/or effectiveness measures counter the satisfaction measure strongly enough so that they bring down the overall rating. But in your description of the "usability" of the design, the only thing you mentioned in calling it "less usable" was its efficiency. Therein lies my confusion. >>I have clients in the government, nonprofit, and commercial >>sectors. Which industry did you have in mind? :-) > >Based on your site, it looks like your focus is on government and >non-profit. Aha, you looked at my projects list. I need to update that. :-) >Last year at UPA, I taught an entire day long tutorial on creating >data-driven design research persons. I would like to have taken that. >not one single person in the room of 50+ ever once referenced the >ISO 9241 definition of usability. >Additionally, I've spoken at a number of UPA groups and have not >once heard any reference to ISO 9241. I didn't say that people talk about 9241, but that it's very common for them to know that usability consists of effectiveness, efficiency, and satisfaction. It's not necessary to mention those three factors by name, to be guided by them. We often see people talk about "Can they do the tasks?" "How long does it take them?" "How much do they like the product?" Elizabeth -- Elizabeth Buie Principal Consultant Luminanze Consulting, LLC tel +1.301.943.4168 fax +1.301.949.9694 http://www.luminanze.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
