Christina, I think this falls under the "bigger table" syndrome that almost all UX practitioners are facing. How do I sit at the big table if everyone thinks all I'm concerned about is the "user"? I think this is the not-high-road path.
The higher-road path is actually the desire to meet all stakeholder needs and the growing concentration of enterprise work where the largest considered stakeholders are not end-users at all, but channel managers, and IT managers who will never use the things we create. It is also about meeting business needs which for right or wrong are often in conflict with user needs. That conflict is NOT a bad thing, but it is still a need. I think security issues for example is never really a user need, except for perception of privacy, and so is seldom designed for them, but rather is a requirement that comes from other stakeholder sources. There are MANY other examples. For me "stakeholder-centered design" has been come up a lot for me in my work and there are no analytical processes that truly handle this. There is a balancing act that needs to be reached and it is our goal as the designers to not just be the advocate for the end-user, but be the advocate for the most successful design for all stakeholders. BTW, as an aside, I have put forth here that the difference between ACD and UCD is that ACD is really a type of UCD. It is about the sphere of the touch-points that the user engages in. It is a type, and not an alternative. so folks proposing ACD are not against UCD at all. -- dave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=33885 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
