Adrian,

Thanks for your post and link to a thoughtful article.

In some respects, the idea of SxD reminds me of the beginnings of the web,
when IA was touted as a new field that reflected the unique aspects of
design for this new medium. But those of us who had been doing IxD before
the web realized that this was not really the case: designing for the web
had unique constraints due to available technology: our prediction was that
as web technology improved, IA and IxD would become nearly
indistinguishable, which is close to where we are now.

So what of SxD? Well, I have to admit that, like Juan, I am skeptical of
most of the differences you seek to draw. The methods and principles of IxD
discussed in About Face and other volumes hold up, I believe, quite well in
social software contexts, assuming that you understand the user behaviors
and motivations. The challenges of identifying user behavior patterns
(personas) for consumer social networking applications are the same as those
for any consumer software: behavior is dictated by lifestlye choices, which
can be difficult to nail down compared to enterprise applications, where
business roles are usually well-defined and user behaviors have a relatively
close mapping to them.

That said, your observations about Facebook behavior patterns are quite
interesting, and highlight something that may be unique about social
networking applications: significant usage patterns may perhaps be described
almost mathematically by the relationships between nodes in the network.
Clay Shirky described this for blogs years ago in this article:

http://shirky.com/writings/powerlaw_weblog.html

His observation is basically that connections in the network determine blog
site "behavior" and influence in the blogosphere. When blogs attract large
numbers of incoming links, the nature of those blogs tends to change to that
of a broadcast medium. Blogs with low numbers of incoming links remain more
conversational.

I think this basic idea can be generalized to all social networks: there
seem to be 3 basic states for a node in a social network as defined by its
connectivity: it can have many more incoming connections than outgoing, many
more outgoing than incoming, or roughly equal incoming and outgoing
connections. In addition, there is a continuum of total connections, from
few to many. Applying this to your Facebook example, your self-oriented
users would have more incoming connections (viewers) than outgoing. Your
other-oriented would have the reverse; they would primarily be
viewing/touching other nodes. Your relation-oriented would have roughly
equally interactions with others. I think that the differences in connection
volumes may be another interesting dimension for you to explore there in
term of behaviors and motivations. To me this is all fascinating because of
the possibility of intuiting a set of behavior patterns from what amounts to
a mathematical model, which is obviously not a typical approach to persona
creation. Of course, while it may describe WHAT people are doing, it doesn't
detail WHY, which is where qualitiative user research and more typical
persona development would come into the picture.

So, my conclusion? Social networks are interesting because some of the
behavior of the system is dependent on the topology of the network. That is
certainly a difference from unitary application design, but is it enough to
call SxD its own field? I'm not certain, but I don't think so. But it is at
the very least an area of IxD that is ripe for exploration.

Robert.

Robert Reimann
IxDA Seattle

Associate Creative Director
frog design
Seattle, WA


On Tue, Oct 14, 2008 at 5:22 PM, adrian chan <[EMAIL PROTECTED]> wrote:

> Folks,
>
> It's been a long while since I posted here, but wanted to solicit feedback
> on this brief intro to Social Interaction Design (design for social media)
>
>
> http://www.gravity7.com/blog/media/2008/10/social-interaction-design-primer.html
>
> It's a short piece on how social interaction design differs from
> conventional UI and user experience design, and in it I attempt an overview
> of the three kinds of user and three modes of the social interface.
>
> All feedback welcome -- in comments or here!
>
> thanks!
>
>
> adrian chan
>
> 415 516 4442
> Social Interaction Design (www.gravity7.com)
> Sr Fellow, Society for New Communications Research (www.SNCR.org)
> LinkedIn (www.linkedin.com/in/adrianchan)
>
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