I think it's time to let the engineers observe representative users
with their product. When you've gotten to the point of frustration
and feel like your opinion isn't respected, back it up with user
data. Schedule a few informal usability tests and let the engineers
watch users struggle. I've seen this work in a number of
environments - it makes a huge difference in understanding that there
is a problem when you see it for yourself.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37605


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