Hi Ali:

Good question.

Agree with this:

"If there is no pain %u2014 inotherwords, if the organization can't
feel how their hard-to-use product is hurting them %u2014 then there
is probably nothing you can do." - Jared Spool

and this ...

"I've made myself blue in the face trying to convince both clients
and coworkers (simultaneously, mind you) of the value of IxD-related
activities "in general." It nearly always fails until I am able to
understand my clients' needs and then tailor my design approach
directly to them." - Josh Evnin

Both talk to an environment being receptive to the UX message. Or I
call we call this "organization ripeness".

We talk to some of this here -- Selling UX -
http://www.uxmatters.com/mt/archives/2008/10/selling-ux.php and here
-
http://www.slideshare.net/dszuc/selling-usability-in-organizations-presentation

Quick tips:

* Start with 1-2 engineers at a time (test your assumptions)
* Don't try and sell the whole UCD process (it takes too long) and
you will probably be pushing in "jargon" they may not have heard
before.
* Show how your UI/product improvements resulted in an improvement to
business results (and share the joy with the team)

Build from there ... 

rgds,
Dan


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=37605


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