On Mar 26, 2009, at 3:54 PM, Patrick Neeman wrote:
At a company that developed CRM software (this was years ago), they found through testing of users across several enterprise level customers to get through more calls, functions by having key functions as icons. They dealt with huge call centers. I don't have the numbers with me (that was several hard drive crashes ago), but I questioned their UX work at first too.
Are we talking functions-as-icons or function-as-buttons (that happen to have icons as symbols)?
I believe the latter. I don't believe the former. Jared ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
