I see this as a really good example of what we mean by 'provide a consistent experience across touch-points'. So much effort and quality encapsulated in the product is undermined by poor information architecture and usability on the Web site.
2009/5/20 Scott McDaniel <sc...@scottopic.com> > That's really the shame of it - the way many might experience the > physical product is represented > by the sub-par online experience. > > On Tue, May 19, 2009 at 10:40 PM, Donna Spencer <don...@maadmob.net> > wrote: > > No, this is one of those cases where online and offline don't reflect > each > > other. The product is great. > > > > You actually can never assume that because the interface design is bad > that > > the product is. That's ridiculous - it only holds up when the product and > > the website are done by the same person. And that's rare... > > > > Donna > > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... disc...@ixda.org > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > -- Steve 'Doc' Baty | Principal | Meld Consulting | P: +61 417 061 292 | E: steveb...@meld.com.au | Twitter: docbaty | Skype: steve_baty | LinkedIn: www.linkedin.com/in/stevebaty Director, IxDA - ixda.org Editor: Johnny Holland - johnnyholland.org Contributor: UXMatters - www.uxmatters.com UX Australia: 26-28 August, http://uxaustralia.com.au UX Book Club: http://uxbookclub.org/ - Read, discuss, connect. Blog: http://meld.com.au/blog ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
