User experience is a fairly recent concept that seems to be used most frequently to describe the presentation layer of a digital media product. Many roles, some of which are overlapping depending on the team setting, contribute work products that impact the user experience: business strategy, marketing, merchandising, user experience strategy, user research, interaction design, information architecture, visual design, content strategy, site development, etc. A director or manager of user experience needs to have authority and budget to ensure quality of all these work stream and products, including interaction design.
Interaction design can include work products, e.g. functional specifications, which in some team settings have implications outside of user experience. Lagniappe: Customer experience is broader than user experience. I would like to see user experience have dotted line reporting to customer experience, which covers customer touchpoints across all channels. Paul Bryan Usography ( http://www.usography.com ) Linked In: http://www.linkedin.com/in/uxexperts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=49125 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
