Kim Goodwin describes on Designing for the Digital Age a practice to avoid self-reporting error. Case-specific questions consist of asking for a specific story on a topic. It´s like, instead of asking "do you shop online?", try "tell me about your last online shopping experience". There are interesting examples on the book where case-specific questions revealed interesting contradictions. Well, this is not exactly about honesty ...
You could also use a transparent communication. Does the use of tobacco really impact the price? How could you communicate it, at least to a certain depth? How exactly does the answer impact the price or the service? Is a dishonest answer going to be visible as such in the future? This is like seeding honesty =) And It would be very helpful to spend a little time with at least 2 or 3 prospective user informally, and ask their concerns about the personal questions you have. This can be fast and extremely informative. What do you think ? ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
